Grand Tour Rome Suites - Liberty Collection

The photos do not match the reality. Our 1 window opened up to a wall. A hallway wall in fact where everyone walked through to get to the rest of the building. They are NOT suites, they are rooms. And in poor condition, masking tape over cracks and glass doors in our bathroom that we had no key to. When we complained to *********** they said we had “cancelled” our room and not stayed at all. Do not stay here! And if you do think of it do not pay first! Look first, there’s lots of lovely places to stay.

This hotel and the staff were awful, by far the worst part of our long 14 day trip in Europe. 1) No onsite parking. We booked this hotel specifically because it advertised onsite parking. That is false, only parking available is paid public and private 3rd party parking. Neither was available near the hotel, deplete the promises of the check-in clerk. 2) Excessive and unacceptable noise level. Our room, called "Milano", was adjacent to their lobby. Where management allows people to party all night long. We asked for a room change, with an expectation that may not be possible, but they never even replied to our request. We barely got any sleep over 3 nights, with our daughter. 3) Ran out of hot water with 3 people every single day of our visit. Also ran out of toilet paper, and they literally made us beg for more. Never encountered that in hundreds of hotel stays. 4) They call themselves "eco' so they can cut corners. We were told to use the same towels for 3 days. Which cannot dry in 90% humidity. 5) Large step in middle of room. My daughter was injured going to the bathroom tripping over this OSHA hazard. Reporting it to local authorities. Not safe. 6) Management is aggressive, rude, and ambivalent. They ignored our room change request and then attempted to change our check out time when we complained about all of the above. I would never recommend to anyone. Dishonest and dysfunctional. We made a mistake with this booking.

Prenotato tramite Smartbox notte con colazione inclusa presso questa struttura. Al nostro arrivo e con la conferma di prenotazione alla mano ci viene detto che l’hotel è pieno e che ci deve essere un errore. Alla fine abbiamo scoperto l’inghippo, la verità è che hanno preferito occupare la stanza ad un prezzo più alto tramite altre piattaforme per una remunerazione più alta rispetto a quella che riceverebbero da smartbox! A dir poco scandaloso e poco corretto! Se non volete convenzionare la struttura con smartbox perché poco redditizia, evitate di offrire tale servizio!