Wellness Home Rome

We stayed for five nights at Wellness Home Rome just before Easter. From the moment we arrived Simone and his Aunt could not have been more welcoming. Throughout our stay they shared great local insights on where to visit and the best way to get around. We opted for bruschetta, fruit and yoghurt for breakfast most days but you must also try their home made cakes - so delicious. Our room was immaculate and the whole place spotlessly clean. The location was perfect, just 5-10 mins walk from the Trevi Fountain, Athenaeum and some amazing restaurants. I would recommend it all day long to anyone visiting this beautiful city.

Long post ahead. Read on for a genuine review. I’m from Singapore and I booked Wellness Home Rome via ***********. PS I do not give review often and this is my first giving such a bad review. It was our Day 15 for our Europe honeymoon and we arrived Rome on a super rainy day. Managed to locate the apartment by the small signage beside the main door. Upon receiving us, Simone told us that we should have gone up to Level 1 instead. We totally forgotten that Level 1 is Level 2 in Europe. He then carried one of our baggage up and wiped off the water on our baggages so we do not stain the floor. During checkin, Simone told us that the wifi is down due to raining day and the POS machine is not working because there is no internet connection. If the wifi is still down on the next day, then we will have to pay for our room using cash. PS I do not know why he did not enable payment via *********** and only choose to receive payment during checkin maybe to avoid paying platform fee etc. After checkin, he did a quick room tour and also gave us a bottle of wine as a nice gesture. On the next day during breakfast, we asked if the wifi has resumed and Simone simply point us to the router and informed that it was still down. We then asked if we can make the payment via PayPal to him and he replied fiercely and told us we have to pay in cash. He also said it was our fault for not having enough cash on us. It was our Day 15 and it should be reasonable that we do not hold much cash on us especially so in Europe where almost everywhere can be paid by card? The aunt also told us that we could have withdraw the cash out from the ATM but we do not want to withdraw any cash out due to the absurd bank charges. The aunt informed that the wifi for the entire area is down but it wasn’t true because we went down the restaurant down the road and it was slow but working. Simone also did not inform prior that their wifi is down and I’m required to pay in cash before my arrival. Simone then threatened us and said that we CANNOT leave the dining hall without paying for our room. My hubby suggested that he connect the POS machine using my hotspot instead and everything works after. First of all, the wifi is down for an extended period for 3 days of our stay and it was only raining on the first day. The “smart” tv is also not working. He could have contacted the service provider and probably get the wifi fixed by the 2nd if not the 3rd day? But the wifi wasn’t fixed by our checkout day. It should be his responsibility and service to ensure that the guests are provided with wifi as described in his booking listing. Second, the threatening was alarming and intimating. We do not meant to avoid paying but it was just unfortunate that the WIFI is down. The remarks from him is totally unnecessary. Moreover, he is not tech savvy at all and did not think of connecting the POS to his mobile data? Thirdly, there is no heater, installed AC but cannot use and the lift is also not working. We