Palazzo Roma - the Leading Hotels of the World

地理位置極優，出門去哪裡都是步行即到。整個酒店就是個藝術宮殿，餐廳邊上有個音樂室，可供客人享受音樂，還有興致的客人可以彈一首自娛一下。房間裝飾，設計都很羅馬，特別款就是洗手間的浴室，三個花灑，盡情享受

非常讚的一間酒店！房間寬敞舒適，酒店配品也很有品質。早餐是半自助式，麪包籃選擇太豐富啦，每天都有新選擇，還另有單點的現做熱食。位置非常好，各個景點都不遠，離許願池很近。city walk很好的選擇。

I can't say enough great stuff about this hotel. Our room was big and fabulous. The service was great. The breakfast each morning was awesome. The location is right in the middle of everything and you can walk to practically everything. It is one of the better hotels I have ever stayed at and I have stayed at great hotels.

Palladio Roma hotel located at prime location! .it was very convince to go to shopping and bring all the goods straight to the hotel within two minutes walking .and go back It has outstanding and unique design with touch of historical preservation. The room was wide and the design was very beautiful. Most of all we enjoy warm hospitality from all the staff especially mr. Ricardo . The hotel is very clean . The restaurant in the hotel very beautiful . We travel a lot to Rome and this is one of the best hotels that we stayed in !!!!

Whilst we were so excited to visit this hotel after reading all the reviews, I must warn travellers against Palazzo Roma. On arrival we were upgraded, which was lovely but we specifically asked if the room was quiet and assured it was. Sadly this wasn’t the case and we were woken at 6am (the room fronted onto the main road) to the noise of cars, rubbish collections and emergency vehicles. The next morning we asked to move rooms, which they did, and in entering the room we asked for the a/c to be turned down as the room temp was 26.6 degrees. We returned from dinner a few hours later and the temperature had risen to 26.8 degrees. We rang down to the reception staff who tried to do their best but admitted they had a problem with the air-conditioning and unable to control it. Theyd had an engineer out earlier that day and apparently they were unable to fix. At 11 pm the receptionist and my husband were touring multiple vacant rooms around the hotel trying to find one that was cool enough for us to sleep in. They couldn’t find one so we had to stay where we were, not getting to bed until gone midnight. The next morning we spoke to Riccado who was the duty manager. He apologised, admitted there were issues with the system and that he would try to resolve it during the day and find us another room. Riccado also assured us they would sort the bill at check out. Suffice to say we had 3 rooms over a 4 night period, weren’t able to physically unpack for our entire stay, and also had issues with breakfast with cold food and coffees that we had to send back. None of this is acceptable for a 5 star hotel. Upon check out, we spent 30 mins arguing as they refused to deal with the bill despite earlier assurances from Riccardo, who was nowhere to be seen, the other manager apparently in India and uncontactable. Through fear of missing our flight we gave them our contact details and asked them to contact us when a manager with the ability to resolve was able to speak to us. No one contacted us despite me emailing twice in the week to try and resolve and today we see they have simply deducted the amount for the stay without any further discussion. This is the most shameful level of customer experience that we have had in a long time and certainly not something I would expect from a hotel that prides itself on five stars and is allegedly one of the Leading Hotels of the World. Total incompetence on every level, they have taken money from us without authorisation and not delivered on a promised level of service. Stay clear would be my advice

We've just returned from a 3 night stay at Palazzo Roma & I would highly recommend this hotel to anyone visiting Rome. It was a masterclass in luxury hospitality. We were upgraded to a junior suite on arrival and the room was breathtakingly beautiful as were all the communal areas throughout the hotel. The hotel has been very tastefully designed - it's a fun, tasteful combination of modern luxury and traditional Roman opulence. The front of house staff were warm and friendly as were all the waiting staff. Breakfast was truly excellent. I couldn't fault this hotel and would return in a heartbeat. Thank you!