Cesare ai Cavalieri

Well where do i start. We booked a Double bedroom and was shocked to find a matress on top of sofa cushions. We complained to the female receptionist and she got very frosty, upset and blamed my wife for booking the economy room, which is  disgusting behaviour. We were not aware we had booked the economy room as it did not say on the booking description that this was an economy room, and that we dont get a proper bed. The receptionist said it was a French or Japanese bed, this was neither as it was a collection of old cushions on the floor with varying degrees of softness and comfort so it really did depend on which cushion you slept on, as to whether you woke up with a stiff back or a sore hips. The back rests off the "bed / sofa" were piled up in the window, so there was no effort to hide the fact they were using disused sofa cushions. On the plus side it was really easy to roll onto the floor as you are so close to it!! The receptionist claimed they had not had any previous complaints, about this room in the past, which is irrelevant and hard to believe. The room smelt of damp and we found black mould on the wall above shower. The toilet would only flush when it wanted to and we had to ask for toilet roll. For some reason the room cleaner stopped filling our free water up in the fridge, probably because we complained. The floor tile was loose and sticking up, the aircon leaked over our cases, I had to clean the communal kettle out as it had white scum floating around the top and the TV only had a few Italian channels to watch out of a possible 1000 - No satelite TV here and this must be because we had the economy room!!! There was a general metro/train strike while we were there and the reception staff did not inform us or at the very least leave a note on our door or in the room, and as a result we missed our train, never got to Florence and lost €100. This is a Nightmare Hotel From Hell with zero customer service. They have a lot to learn. We would never use or recommend this hotel again.

Ottima location! l'accoglienza è stata eccellente e la struttura molto pulita. Ottima anche la posizione. I due fratelli sono stati sin dal principio cordiali ed hanno fornito ogni tipo di informazione necessaria! Dovendo ritornare a Roma per lavoro e considerato il punto ritornerò nuovamente !