Suite in Rome Veneto

The check in wasn’t great at all - we got there about an hour early and asked if we could store our luggage until check in, a staff member (I want to say one of the cleaners?) told us to leave it in what was going to be our room, come back in 30 minutes and we can be checked in. We go and eat, come back about 45 minutes later, we can’t even get into the building as the main door was shut. A nice lady who was staying there let us in after we stood there for about 20 minutes. We then couldn’t get into the hotel as there was a code on the door, we didn’t get sent any codes at all. Luckily we saw the woman from before after about 20 minutes, and called her upstairs to let us in, she was very confused as to why we needed to get in and seemed to forget she dealt with us not even 2 hours ago. She hardly knew any English (fair enough, not a problem, that’s what google translate is for) she finally understood and let us in. She then rang whoever was in charge who then 10 minutes later messaged me with the check in details and door codes. And I need to say this all happened during the time that the reception was apparently open - between 8:30 - 2:30 - but there was no one at the reception desk or answering the phone when I kept ringing. Me and my partner stayed Monday - Friday and not once saw anyone on that reception desk, at this point I think it’s just for decoration. The only person we saw was the lady from the first day. So other than that, it was a decent stay for the price, but we honestly thought we were going to be stranded for the first night with none of our stuff because of this place. But I also will say: There’s no luggage storage, they say we’re more than welcome to keep our cases in the hall until we leave, you’d think it would be an actual storage room or something. The rooms aren’t exactly soundproof - we could hear other guests coming and going at night - and also the loud Italian builders next door blaring their music and singing at 8am every morning. And no memory foam mattress like it says - unless the others do but ours certainly didn’t. So if you’re not fussed on where you’re sleeping, this place is fine as it’s not a bad location. But make sure you get the codes before you even fly !!!!

Nessun giudizio negativo per qualità prezzo e ubicazione.ma rimanere fuori dal portoncino perché il codice di apertura non corrisponde e il proprietario tale andreaa ha il cellulare spento?riuscito a raggiungere SOLO per WhatsApp ha continuato a non assumersi le proprie colpe di averci comunicato un codice errato.peccato!mai adagiarsi sul fatto di essere a Roma in una buona zona.😉

Abbiamo aspettato per ore che ci venisse aperto. Il portone dello stabile era chiuso e nessuno rispondeva telefonicamente. La camera era totalmente diversa dalla fotografia, non era molto pulito infatti per via dell’odore abbiamo dovuto lasciare le finestre aperte tutta la notte nonostante il freddo. Orribile.

Έγινε κράτηση μέσω γνωστής εταιρείας ενοικίασης καταλυμάτων για να μείνουμε εκεί ένα βράδυ. Τελικά το ταξίδι μας στη Ρώμη ακυρώθηκε με ευθύνη της αεροπορικής εταιρείας. Προσπαθήσαμε με όλους τους τρόπους να επικοινωνήσουμε με το κατάλυμα αλλά ήταν μάταιο. Δεν απαντούν στις κλήσεις, αλλά ούτε και καλούν πίσω αφού πρώτα αφήσαμε αρκετά μηνύματα στον τηλεφωνητή. Με την ακύρωση μέσω της εταιρείας, ζητήσαμε επιστροφή ποσού ή έστω κάποιου μέρους του ποσού μιας και η ευθύνη δεν ήταν ούτε δική μας. 3 μέρες μετά καμιά απάντηση. Ούτε σ' εμάς αλλά ούτε και στην εταιρεία κρατήσεων. Να σημειωθεί πως το δεύτερο κατάλυμα που είχαμε νοικιάσει, μας επέστρεψε όλο το ποσό χωρίς καμία επιβάρυνση. Το ίδιο και τα λεωφορεία στα οποία είχαμε αγοράσει εισιτήρια για τις μετακινήσεις μας. Όλοι δέχθηκαν να συνεργαστούν μαζί μας και κατανόησαν το πρόβλημα που δημιουργήθηκε από την αεροπορική. Το συγκεκριμένο κατάλυμα δεν καταδεχτηκε 3 μέρες μετά να μας απαντήσει. Ούτε σ' εμάς αλλά ούτε και στην εταιρεία κρατήσεων. Απαράδεκτο και μη επαγγελματικό. Τα χρήματα σας τα χαρίζουμε. Ίσως καταφέρετε να αγοράσετε κάποιο σωστό τηλεφωνικό κέντρο!

Avevamo programmato un viaggio a Roma, per festeggiare il San Valentino, tutto pronto il giorno prima chiamiamo la titolare per metterci d’accordo dell’arrivo, e ci dice che il nostro pernottamento di tre giorni, (che sarebbe dovuto iniziare il giorno dopo) non era più sicuro. La mattina seguente ci siamo messi in contatto con la titolare, e ci conferma quindi che il pernottamento e annullato, nonostante il pagamento era già stato effettuato. Siamo arrivati a Roma e non sapevamo neanche dove alloggiare, booking non era a conoscenza di tutto questo e mi ha offerto un’altra soluzione (dopo 3 anziose ore). Sconsiglio perché parlando con altre persone ho saputo che questa ‘tecnica’ è abbastanza ricorrente dalla titolare della struttura.