Rocklin Park Hotel, Trademark Collection by Wyndham

The place was nice but when I checked out asking for a late check out they charged my credit card 30.00 with out telling me of charge BEWARE and look at your statement after u leave bad practice called to rectify and they will not reverse.BAD won't work with Customers

Staff was friendly. room was spacious with most of the amenities you would need,Seemed recently renovated.Paid 25 upgrade to Premier Room very high end furniture. Bed was comfortable. Continental Breakfast was great. Pancake,whopples,eggs, cereals, bakery, fruits. yogurt,Graet Coffee machine,juices etc . Nice poll and zacuzzi and SAUNA.They could improve overall cleanliness. Overall Nice,Great value for money. Will definitely return.

My husband and I stayed one night and by the time we got home a few hours later, I realized that I left an article of my clothing in the room that has special meaning to me. I called right away and spoke to the manager Nick who said a new person was staying in the room and didn't answer the door. He checked with the lost and found but it wasn't there either. I called again the next morning and spoke to manager Mike who also said they were unable to find it. I called again 2 days later and spoke to Nick who indicated that the "house cleaners" didn't see it when they cleaned the room and the man staying in the room after our stay didn't see it. This item did not just "disappear". It was taken!!! With the process of elimination, I would believe the house keeping helped themselves to it because a single man is not going to need, nor want, the article of clothing that was forgotten. I told Nick that this item needed to be returned with no questions asked. Still no call from the hotel management. Very disappointed in this establishment and I would NEVER stay there again. Thieves....

The pillows are gross stained, bedding and sheets, toilet paper roll used, tub dirty, floors full of dirt, fridge was not working, microwave dirty, we cleaned out own room checked in late and wasn't offered another room. In fact we bought cleaning supplies to clean it. This is the worst experience. I woke up with bites all over me too. I told management both days they did not seem to even care.

Had a non-refundable reservation, however they broke the contract by telling me that they did not have the suite reserved available. (One of three or four rooms with a spa, depending who you talk with.) They lied and are now telling me that they had a room available and I was a no-show. The crooked employees, are doing their best to avoid refunding my credit card. No understanding of customer service or ethics. You would be surrounded by better people in a homeless camp.