Courtyard Rock Hill

Stayed here for the race at Darlington. Was surprised to find Bistro breakfast and coffee came with a charge. We didn’t see it open the entire weekend. The rooms were ok but the outlet and switch covers were falling off and there was no fan in the bathroom which is kinda gross. Overall it was a little disappointing for a Marriott and the price. The location was nice and the staff was great.

Our stay started off OK, room's AC was working well and it appeared clean. But from there, it went south. Housekeeping never came. Every day we needed to ask for towels. Tissues ran out. One day, towels were put in the room but beds weren't made, and they left a wet towel on one of the beds. Breakfast is not included, only coffee is included in the lobby. But the lobby coffee ran out. There is a coffee maker in the room, but since housekeeping never came, it was never replenished, once your 2 coffee packets were gone, that was it. Water pressure was fine and I've stayed in worse rooms, but that isn't exactly glowing praise for a Marriott property. Another person in our group had a room with the bathroom lightbulb burned out. The young woman at the desk was alone and offered a bulb for the room. So, after climbing up to replace their own bulb, they found it was a circular fluorescent bulb - so the bulb the hotel offered couldn't fix the issue. That meant they couldn't shower as the bathroom was dark. The hotel was fully booked, so switching rooms wasn't an option. We are returning to Rock Hill this weekend and will not stay here again!

I would be very skeptical of other reviews, they look planted. This is NOT Marriott courtyard standards. The rooms are not clean. Old and dated. Our TV didn’t work. Our shower drain backed up and we couldn’t shower. They offered us a different room that clearly hadn’t been cleaned (toilet wasn’t even flushed). The girl at the front desk was so sweet, I felt so bad for her. We were polite and kind and left our number to speak to the manager, she never called, guess she didn’t care. When we got back to the room the sweet from desk girl was still struggling to get maintenance into our room, which wasn’t fixed. She asked if I wanted to speak to the manager now, to which I said “if she doesn’t feel it’s important enough to contact unhappy hotel guests, we really don’t care to talk to her.” Terrible management! To add insult to injury my wife cut her leg shaving because she couldn’t finish her shower that was over flowing. No Marriott worthy. Check my record, i NEVER write reviews. You know this place is a bad experience to see me write. As a long time bonvoy member, this shakes my confidence in Marriott

While the breakfast sandwich and coffee were top notch, what truly made my breakfast experience unforgettable is the two remarkable women who attended with such grace and efficiency. Gina and Brenda are the epitome of hospitality. The attention to detail was impeccable and the recommendations from the menu were spot on. It’s rare to find such dedicated individuals who not only excel in their roles but also elevate the entire dining experience with their positive energy and genuine care. Gina and Brenda are true assets to the Marriott brand, and their service excellence is a testament to the high standards the hotel upholds.

Great Staff. Was greeted by Tammy very kind and helpful. Gina, Kim and Brenda were fantastic!! Will definitely come again.

Amazing time at your hotel. The front desk was one of the major things that made a huge impact on us. Zynasia was such a pleasant, helpful, kind, happy & professional associate. A great asset to have. Kimora was a chip off the block also with helpful, happy attitude & service. Sonja I think she was the mgr., was excellent & so knowledgeable with everything asked of her. Kim was to nice & wonderful as well. They all made the hotel experience one of a kind & we will be back & send others. The upkeep at the hotel was up to standard as expected at the great Marriot & we thank you for all of it.

Excellent time at your hotel. The front desk was one of the major things that made a huge impact on us. Kimberly was amazing & such a pleasant, helpful, kind, happy & professional associate. She is great asset to have. Zynasia was a chip off the block with her helpful, happy attitude & service, she is a life saver. Naiya was to nice & wonderful as well. Sonya was very friendly & did her best. They all made the hotel experience one of a kind & we will be back & send others. The upkeep at the hotel was up to standard as expected at the great Marriot & we thank you for all of it.

My new friends Brenda & Gina in the coffee bar were SUPER HELPFUL, FRIENDLY & COURTEOUS! I have a new LOVE for coffee. Also my friend that works the front desk on 2nd shift was a very helpful sweetheart!…not a skip when I locked myself out of my room.

We had a great experience up until a grown man started beating on our kids door threating them. These are 15 and 16 year old boys. This same adult man’s daughter had been throwing tampons from their balcony to the boys balcony and the same daughter knocking on the door and running away more than 6 times. Then this man comes over telling the kids that he has knives in his car that he would go get and take care of them with. Hotel manager comes and tells the kids and the chaperone they would need to leave if they didn’t be quiet. The manager wouldn’t even let the chaperone explain what happened just told her to be quiet and go to their room. when did it become ok for adults to threaten kids and then management or authority not try and protect our kids and women. The same adult man threatened 2 of our women chaperones with knives as well. We will never stay here ever again. We had 9 rooms for 3 days and we stay in Marriott hotels every trip and that will be stopping too. I told the hotel manager that we would be posting a review he said that’s fine we don’t care.