Motel 6 Pittsburgh, PA - Crafton

Public Service Announcement Do. Not. Stay. Here. Ignore any positive reviews you read about this place. This place is disgusting. I stayed for one night with my adult daughter. We arrived at 1:30 AM in the middle of a blizzard, 10°F. Checked into the room. NO HEAT!!! Couldn't figure out why the beds look like they just had a fitted cheat on. Turns out they fold the flat sheet over the top of the mattress. I pulled that back, found a thin fleece blanket and specks of dirt all over the wrinkled bottom sheet. Went to the front desk and the very nice Erika dug around till she found clean blankets sealed in a bag and supposedly clean sheets although they were stained. After 12 hours on the road. In a blizzard. My daughter and I slept fully clothed on top of the blankets and got out of there as soon as we could a few hours later. This is the most disgusting example of a motel room I've ever seen in my life. I had stayed at Motel 6 in Erie, Pennsylvania a few months prior, my first time staying at Motel 6, and it was pretty good. Nothing fancy, but nothing like this Crafton location. The owners should be ashamed. The property should be condemned. I'm going to do everything in my power to shine a light on this disgusting, disgusting location.

We had a very good time and very clean and very nice staff. The room were very clean. The bathroom was very nice the hot water was good the wifi worked great and the bed were so nice I almost stayed another night. We will come back and do service again thank you

DO NOT STAY HERE Booked a room here for two nights through ***********. Upon arrival the AC was not working and wouldn't be fixed for at least a week according to the front desk associate. The front desk associate cancelled our reservation and stated we would receive the full refund through ***********. Contacted Booking up a week later for the refund status and they stated that the reservation was cancelled and they are waiting for a manager to sign and return the cancellation slip from Motel 6. Booking informed myself that they were instructed by Motel 6 that this would process the following night, and that Booking would have the refund issued in 3-5 Business days. 22 Days later - Still no Refund. Contacted booking, they stated that they are still waiting for the signed confirmation that states we didn't stay there. They suggested we call Motel 6 and do their job for them to get the signed document emailed over. I called Motel 6 and they were EXTREMELY RUDE. Stating, "MY MANAGER RESPONDS TO ALL EMAILS NIGHTLY!" and "WE'VE ALWAYS HAD PROBLEMS WITH BOOKING. THIS IS A BOOKING ISSUE AND YOU HAVE TO DEAL WITH THEM!" After asking for their managers name and to provide some sort of assistance, Emily answered and stated that herself and another manager respond to all emails that day. She stated its a booking issue and to contact them up." Very unhelpful. So I contacted booking up again to see where my funds were. Here's the breakdown. Booking pays Motel 6 through a virtual credit card for a guests stay. At the time of check-in, that virtual card is charged, and Motel 6 receives the funds. However, since the reservation was cancelled, the funds were never used from the virtual card as the balance remains the same. Booking stated even though they still have the funds, they cannot refund anything until a confirmation is received from Motel 6 stating that we didn't stay there. Even though if we would of stayed there, the virtual card would have a $0.00 balance. Booking stated that they reached out multiple times to Motel 6 and have not received a response. I asked booking what would happen if Motel 6 never responds. Booking stated then I would never receive a refund. Booking wants me to contact Motel 6 and chase them down for the confirmation, and Motel 6 wants me to deal only with Booking. I shouldn't have to track down anything. If they can't communicate with each other and follow policy, Booking shouldn't offer this Hotel on it's platform. This is ridiculous from both parties. I'm blowing the whistle on this one. BBB, Corporate, whoever I have to go to. Unacceptable.