Marriott's Oceana Palms

Amazing stay. Every employee was found to be friendly, helpful, and professional. This was our third stay at the Marriott and will return soon. The room was well-equipped, comfortable, and very clean. Not a single complaint. We participated in many on-site activities and gatherings that were a lot of fun.

We just spent 5 nights here in a 2-bedroom ocean VIEW room in the Sunset building. We are Westin owners, which now included Marriott Vacation Club as well, so it was our second time at a Marriott VC. I do have to say, I’ve stayed at better resorts on the beach, but I’ll still give this 3.5-4 stars. We preferred shopping and dining in Palm Beach area - and overall it just felt more upscale and nice there. About a 15-20 minute drive. Guys golfed a few times at recommended courses and had fun. Girls did the Marriott hotel spa one day and enjoyed. It’s about 5 units down if you walk or Uber. Check the weather if you plan to go here during summertime (rainy season)! We assumed WPB was like 30A and gets lots of sunny summertime weather; however, it rained (like a monsoon!) most of our days here (and flight out of WPB even got cancelled, so we spent an extra night in Miami). Would NEVER go here again in June! And have learned to check when it’s prime season or not. Must be why we were able to book here for June within less than a 12-month window. Positives: Clean and relatively updated rooms Friendly staff at check-in and they greet you every time you walk through lobby Nice beach with free chairs and $20 umbrellas to rent for a day, $5 for a small table. The hut where you rent also serves some good cold beer etc. Good unit with all of the utensils we needed They’ll replenish towels, laundry detergent etc upon request Beautiful clear ocean water! Gentle waves. Not a “party” crowd and no one was blasting loud music at beach- yay! Negatives: No robes in rooms (this would be a nice and luxurious touch, relatively inexpensive to implement?) No daily room cleaning No beach or poolside servers/wait staff as are typical at most Westin properties we’ve stayed at Cramped parking spaces (1 car per unit) Limited restaurant options on site Would we go here again? Probably not my first choice. Would prefer 30A area of Florida for beaches with white sand next time. But it was still a fun family vacation. We made the most of the rain etc! (That’s not their fault!) Some recommended restaurants in PB: - Flagler Steakhouse at the Breakers (best steak ever!) - Renato’s Italian near Worth Street - amazing! Go early enough for daylight and sit outside courtyard (feels like you’re in Italy!) - Imoto at Buccan— wow such delicious sushi! -Hive for awesome breakfast and pastries - Dontee’s Diner for another good DINER breakfast or lunch in a longtime, famous spot Visit the Colony Hotel near Worth Ave for the cutest boutique hotel vibes and to grab lunch or a cocktail. Wow! Beautiful!! Johnny Longboats (about a mile away) IF you like touristy and overpriced, mediocre food. My least favorite meal there. Hope this helps. This was a family of 4 with 2 adult kids. So the review would be *much different* if we had smaller kids I’m sure! Perfect place for that with a kids pool etc. and lots of shade at the pool.

We keep coming back to Marriott Oceana Palms! We have been to Aruba, St Thomas, St Johns and most of the resorts on Hilton Head. They are all nice, but at Oceana Palms you make special memories in a spacious 2 BR oceanfront condo that sleeps 8. As a mother of 7 children, I look forward to coming to Singer Island and know the AWESOME staff will take great care of my family. Yari, the general manager, Chris & Andrea are the best! We have been coming here almost every year for over 10 years. Tonight as we watched the 4th of July fireworks I was reminiscing about all the great times at Oceana Palms. My kids aging from 32 yrs down to 13 years old say " Oceana Palms is the best place on earth!

Was excited to stay here as I love Marriott properties. Looked like a good place to stay. I think the hotel and rooms itself are great. Low key area and great for families. Beautiful beach and a really nice pool with lots of kids and families. The quick service restaurant (only one on property) was good and the service was quick. Had a lot of every day needs as well. Customer service here is severely lacking. Everyone is very friendly but basically management is no where to be found. I had a 4 pm check in and got to the hotel around noon and checked in. I understand I’d have to wait until 4pm the latest which I was fine with. However every single front desk employee I spoke with kept saying “oh your room will be ready very shortly they’re cleaning it now”. I was very patient as I knew 4pm was technically check in. 4pm came and went and I never received a text my room was ready. When I went to the front desk at 4:05 pm they said “oh they’re just cleaning and inspecting the room shouldn’t be more than 15 min”. It took over 20 min. Next I asked to speak with the manager because I wanted to see what could be done. They “magically” found a room for me. The manager took forever to come out of the back and basically told me to speak to the other manager tomorrow (to pass me off to someone else.) I have two kids - and this is simply unacceptable. I asked for a late check out which I had to make sure the employee put in the system - at first he just said “sure”. I requested Marriott points as compensation for this inconvenience (this is pretty standard at Marriott’s) and never received them. Lastly the parking at this hotel is ridiculous. The parking garage is insanely small so if you have an suv there’s not many spots you can fit. They even had to add parallel parking spots in front of the elevators which are a tight squeeze. They do have an EV charger but it’s a 3 hour max. Overall I loved the property but probably wouldn’t return because customer service is lacking.

We stay here 2-3 times each year because we need to stay close to home. The rooms are clean and fully stocked. The beach is clean white sand and there is a beautiful reef in front of the resort. There are Manatees that swim from the port to the north end of the island and back everyday. One passed right by me. We love being in the pool because we don't have one at home. The service is not bad but not geat. No cheerful greetings, not even acknowledged at times. We observed one of the activities staff stand around at Reflections for 2 1/2 hours just chatting with other staff and the entertainment. When she called Bingo, she called numbers from her phone so fast several people had to ask her to slow down...boring! Dirk in reflections is the best server, unfortunately he was away this week and the servers this time were slow. A fitness instructor only spoke to us after 5 classes asking for a good review? We do always leave a tip for Housekeeping because they get overlooked.

This was a concierge paid pkg. Room smelled like cigar smoke. Staff didn’t know how to work reading lights on side of bed. Front desk staff very unaware, they can repeat, My Pleasure but didn’t know where the luggage racks were. Or why assigned towels were the new norm.

I have been to Oceana palms nine times over the years. This was my first trip back since 2019. It is a beautiful place. The rooms are newly redone. Unfortunately I noticed this time around that the customer service has gone downhill .In years past the general manager used to walk around greet everyone, ask how your trip was going. It really had a small boutique feel. The front desk people were outgoing, friendly, smiling, greeting you as you walked by to go to the beach and the pool. I did not see any of that. The only employee I recognized from years past is Dirk at reflections. He is outgoing, always has a smile on his face and a pleasure. Every other employee I encountered seemed like they did not want to be there, what a difference from years past. They use to have a wine and cheese get together for the owners. They don’t have that anymore. They use to have a chocolate fountain with fruit and other goodies. They don’t have that anymore. A lot of things they don’t have that they use to have .I was just so disappointed that it wasn’t like it use to be, even if they cut out all the extras that they use to have that would be one thing. I just think whoever the general manager is and the management is, they need to get a handle on the employees .Its still a beautiful place but boy how things have changed.

We were searching for months for a Florida beach vacation (instead of Orlando) to exchange to. Nothing much coming up - although I was focused on a couple of other larger properties and Oceana Palms doesn't come up for exchange often. It did, and based upon some of the reviews written here, I was hesitant, but we jumped on it. So glad that we did- it was perfect for us. We were looking for some sun, nice beach, good food and drinks and alot of relaxation. We had an OF room, high floor with a spectacular view. Room was updated, clean with every amenity. No complaints. Staff was welcoming & friendly and while we had no kids with us, there were a fair amount due to spring break and seemed to be alot of activities going on. Some of the other reviews indicated there was nowhere to walk to and nowhere close to dine in the area. Each to his own, but we walked several times down to Johnny Longboat's, Mulligan's etc - decent drinks, food and entertainment. Was less than half a mile and we felt safe, while many said it was a terrible crime area. It was a veryu rich, upscale neighborhood and many were walking. In the other direction, we drove to Palm Beach Gardens - 10 minutes +/-. There were several areas for shopping and many upscale fine dining establishments such as The Capital Grille, Carmines etc. I'm sure there are many other areas we didn't even discover. Bottom line, we hope to return!

My husband and I stayed here for a couples getaway. The property is very nice but the surrounding neighbourhood is one of the most dangerous in the US based on crime stats. Very sketchy area driving up Blue Heron Rd towards the hotel. While the property is nice, there is nowhere really safe to walk around outside of the resort. Also, I'd recommend checking your credit card transactions if you book the hotel through a third party travel provider. I pre paid for the room through ******* and they mistakenly put nearly a $3k hold on my Visa. They reversed the hold as soon as I let them know about it.