Pontcanna Inn

Pleasant atmosphere

Hi Nathan/Noa I just wanted to say a huge thank you to you both and to all your team for making Saturday night's event such a spectacular evening! The food and bar set up was just perfect, the playlists were awesome and we, and all our friends and family, really did have the best time. We loved the rooms and the breekie and the whole atmosphere of the pub was spot on. Once again, thanks for all your hard work and if you would like me to leave a review, pls send me a link. No doubt we will see you again, next time we are in Wales! All the best. Sam

This was chosen for a special Birthday meal Prior to a concert in Cardiff . We all live in Cardiff but had friends visiting from away. OMG !!!!! Where do I start !!!! We arrived , you can’t open a tab whilst dining at the table and don’t have drinks service whilst dining. 0k fine ! It was 4 pm on. Friday afternoon and there may have been two others tables occupied. After choosing our dishes all but one weren’t available . The menu is very limited anyway but hey ho we all ended up having a choice of two meals . The starters arrived and were adequate. When the mains were brought to the table our starters had not been cleared . When we asked the young waiter if he could please clear our table , his response was ‘sorry I ve not had time , I’ve been on the bins ‘ Hopefully he washed his hands 🙌 I am not fussy and eat anything, I had ordered a cheese burger with Jalapeños etc. The burger must have been cooked previously, wouldn’t suprise mr if it was days prior and bunged in the microwave. We had never seen anything like it . Must be the first meal I have not eaten in a restaurant. It was cold , the slice of cheese was transparent and the cheese was like rubber . The burger was hard , cold and certainly cooked previously. I have never experienced anything like it . Yes , I should have complained, being a birthday & friends from Spain I didn’t want to make a fuss. The whole time in the venue sat adjacent to the bar were two members of staff , we assumed managers . I have never seen anything so unprofessional, at one point when I was at the bar , the bar staff had disappeared so she left her post and was then discussing with the bar man where they had been 🤯🤦‍♀️ Being a Cardiff resident , our whole table was shocked and disappointed beyond belief In such a beautiful city and an affluent location how can staff think this is acceptable.

Had a really nice roast at the inn today. Noah served us and was a delight. The food was fantastic and the atmosphere was buzzy. I had the prawns to start and the beef as a main. It was reasonably priced and a hearty pint of grub. Will definitely be coming back for more!

Attended on Sunday after the Cardiff half marathon with my family . Had drinks and food , part way through the food a woman who had parcipated in the run came up to us and told us to move as she had booked half of our table and another ! I informed her we would be finishing our food and drink.A little later a person who I presume was a supervisor, he said this woman had paid good money to have these tables again I stated we would be finishing out food and drinks , but said to him that I was disgusted that this persons money was better than mine and that I didn't think this was a good customer practice towards a disabled man of 74 . In a professionally run establishment staff would have been trained how to deal with these situations , as out talble had no reserved sign on it And a few others did poorly trained staff errors if there was one should have been dealt with in a professional manor . Totally disgusted with the lack of professional educate a abismal attitude to disabled people ! I future we will avoid this place like the plague as will my family and friends . In total thier we 12 of us around the room so that is twelve people and friends who won't be retuning I have just read a review where people had had bookings cancelled when the Foo fighters were in Cardiff seems par for the course money grabbers this is the second review regarding this as my first seems to have disappeared from the site.

Such a great place to visit. Lovely rooms, great atmosphere & food. Brilliant outside beer garden. Close to the park and close enough to the city centre. The staff were great too… they all looked like they were enjoying themselves and they absolutely made the stay brilliant. Will def be back!

Me and my friends often attend the pub quiz and have loved it here for a while. However we had an extremely disappointing last few visits due to one member of staff. We were publicly ridiculed on multiple different weeks due to rules that were misconstrued. In addition said member of staff made inappropriate sexual comments towards my friend. Overall a disappointing experience at a pub we regularly enjoyed.

I really enjoyed my stay at The Pontcanna Inn. The room was lovely, very clean and the bed was comfy. The staff were great, all very helpful, friendly and welcoming. The pub downstairs is amazing - perfect for any celebrations. The beer garden has lots of space and a great atmosphere. Good location - only a 15/20 minute walk from Cardiff City Centre. I would definitely stay here again!

I came to the Pontcanna Inn yesterday with some friends to watch the Euros football tournament. This pub in Cardiff has an amazing beer garden and we received amazing service from Nathaniel! We are all looking forward to coming back again!!!