Rephael House Boutique Hotel

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One of the best hotels we have ever stayed in, and we have been to many good hotels in Israel and around the world. First of all, it is luxurious, beautiful, very well-appointed rooms, cleanliness above all, breakfast is served outside the hotel in a restaurant on the promenade, a 3-minute walk there, high-quality breakfast, the service at the reception was amazing, always available to help. The hotel is located on the promenade of Rishon Lezion, a very central place, with food stalls, restaurants, cafes, a "farmers" market. We really enjoyed it. Thank you nisim and all the stuff. We will definitely go back there.

My wife and I had a horrible experience with this hotel's reception and manager. The reception person would not honor the price we received in writing from *******. Several days later, I called the manager, Nissim, and after emailing him the written confirmation from *******, he still would not refund the money that was wrongly charged! I emailed Nissim Expedia's confirmation that said, "Total amount: 692.31 ILS (Taxes included)". When making the reservation on *******, we listed our residence as Israel (so Israel's taxes were already included and paid), and the manager confirmed that our Israel residence was listed in the reservation. Shame on you folks at Rephael House Boutique Hotel! We will never stay at your hotel again. All this because you wouldn't do the right thing and return the measly amount of 118 ILS!!!

Always a great pleasure to be back to Rephael house boutique hotel !

First the Pro's. Very esthetically pleasing. Very cool building and the setup/layout is great. Modern touches everywhere inside and good A/C and shower. Downside to that is that the outlets and lights that were bedside did not work and when charging my phone at bedtime hours, I had to get up and walk across the room at every notification versus just reaching over to get my phone. Also the wifi was non-existent during my stay and the connectivity through my cellular service was very poor. Fixtures in the bathroom have a lot of wear to them. Toilet didn't flush properly as well. Parking!!! This also goes hand in hand with staff service. I do have to say the staff I dealt with in person were VERY friendly and tried to be as helpful as possible. The one issue I do have is that in messaging the property prior to my arrival to ask about the parking went unanswered. The hotel entrance is in a pedestrian only area with shops and cafés só you can not drive right up to the entrance. I had to drive around for 30 minutes in an unfamiliar area so I could park 2 blocks away and walk to check in. I tried calling for directions during this time and got disconnected. Driving in the city with my navigation going made it difficult to call back as well as there was nowhere to park to make the call. It would have been a nice gesture for them to have called me back, but oh well. Once I checked in, I was given instructions to the lot and how to get through the gate.

Beautiful new boutique hotel in the heart of Rishon. Clean, comfortable room with amazing shower and nice amenities including robes, slippers, shower and bath stuff. Lovely people. Would stay anytime!