Vila Santa Teresa

Beautiful view to the cocovardo, Thank you to Vincincius for your kind Service. Unfortunately not a large of choice of food for breakfast and took time to served it. It will be good if they served all together for having large of choice. Room is very confortable

This was very disappointing and I would not recommend to book this Hotel for private visits. I arrived yesterday and plan to stay for 4 nights. I checked out this morning due to these reasons in addition to the last review. I was the only guest at the Hotel, so someone has read the latest reviews... I also read them after I booked, but believed that a low review score due to simple things to fix, like cleaning the pool would have been taken care of... But not, the Pool is the main attraction of the Hotel. At least from me, travelling from snow in Norway to enjoy hot weather and the Pool. It was dirty. They clean it every day, but that is just removing the top layer. The pool is to dirty to use. So staying in this very remote place, nothing to do in walking distance (without walking) - at least it should be possible to enjoy the pool. Internet was super slow and mobile connection almost non existing. I could not have my digital meetings at the place which is not so demanding on the bandwith. Also, travelling in/out was a nightmare due to the security. Very hard to plan when to leave since Uber was not interested to drive to this place and you need to registrer with security when Uber shall enter the gate. I booked for 4 nights, and when I called the management last night, they insured that I could check out without charges for the 3 next nights. That changed when I checked out and I lost about 1200 USD on that. To be somewhat positive, the service from the staff was very heartily and very good. They tried their best, but this Hotel needs to get their concept back on track again. Management is not in the same category. I think this Hotel is still good for events, but not for private bookings. Since the Hotel will have the last word on this review, they will probably claim: "it is inevitable that we have flowers, leaves, fruits all over the property, including in the pool. However, all outdoor areas are constantly monitored. If the pool had been compromised for use, we would have interdicted it immediately and communicated it to all guests" - That is not true. I have moved to a Hotel further down the street which has a super clean pool with more trees around it, than what Vila Santa Teresa has ( MGallery Hotel) About the internet, we have a broad band dedicated only to customers, and it was normal all day long. We do not have any complain from guests or signaling from our system about the functionality of the internet. - It is not hard to measure the internet bandwith, so this is another lie. If you still decide to try the Hotel. Just book one night or ensure that you can leave after one night and get reimbursed.