Hotel Stadt Kassel

One couple of our party needed assistance on one of the evenings after we returned to the hotel. No contact number available anywhere in the main area of the hotel & no staff on duty. When summoned by the private number outside. The manager was rude on arrival to all the people in this area. The following evening he was again rude & aggressive to the same group of people. Not allowing us to talk to him & became threatening to many of us. One of our members questioned his aggressiveness & asked for an apology resulting in the manager becoming more agitated & demanding that he leave the hotel. This manager would benefit from an anger management course. The hotel was closed from midday on this occasion with no staff available. Main front door locked from the inside & outside. So all guests had to use the back entrance. It was a concern that there wasn’t a fire exit assembly point plan in our room as well. Needless to say we will not be returning.

Stayed here for 4 nights and what a disappoint it was! The reception staff have no customer service skills and made our whole party feel very uncomfortable for the duration of the stay! The staff are not friendly towards children and children are viewed as an inconvenience in this hotel... not once did any member of the front of house team interact with my children or make them feel welcome, instead multiple staff members were 'shhhhing' them. The rooms we stayed in have been renovated but i feel do not meet 3 star standard! There is no air conditioning in any of the rooms and fans are not provided... in fact one member of our party went out and bought their own fan to make their room more bearable to sleep in. At the bar we asked for a glass of tap water for the kids and we we're told 'this is the same water as in your room' again just a massive inconvenience to them! Breakfast is good, but staff are miserable which puts you off your breakfast! Location is the only good thing about this hotel! Over priced, miserable staff and no customer service skills i would not recommend!

Unfortunately an unpleasant experience and very disappointing. The First night no curtains in my room, sun light came in at 6am so couldn’t get back to sleep, no Wi-Fi in my room, I couldn’t fully open the window as people could look in, no air con or fan. I asked for an extra pillow to sleep better and told to wait till tomorrow. The next night luckily I moved room due to a 2nd booking I had. 2nd night the Bar/reception man left glasses out on the side at night and with no one around for us to ask, I assumed they’re for guests to use without disturbing reception so I used just 2 glasses to celebrate with my family with a little drink in our room the next thing I know I get a rude call to return the glasses or the police will be called! We are not thieves and it’s very rude and arrogant to assume this! We was staying another 3 days. This is threatening behaviour towards guests and why would I want to steal 2 plastic cheap glasses? Do you speak to all your guests like this? You could have handled it so much better. Then when I actually apologised out of courtesy which I shouldn’t need to I just got a lot more attitude from the reception man saying what “behaviour is this!!” They’re just glasses. Well you shouldn’t leave them out! When I asked can I borrow 2 glasses, we are closed!! Not hard to say sure use those ones, it would have left a better impression. We was apparently talking a little loud in our room without realising and then got given warnings and attitude again. All you have to say is “please speak a little quietly” then it would have been fine. We are all professional and educated people and got spoken down to. Apparently we was an inconvenience to guests and for talking with our family in a hotel? We was also your guests from UK, Canada and Dubai. His poor attitude ruined a great trip for us and we was talking about leaving but we stayed and felt uneasy the rest of the 4 day trip. They didn’t have a room available due to maintenance so they downsized my sister who needed a triple room for my a little nephew but she was okay with that and fine not to cause a fuss but we just needed a cot for him as the room was now smaller, they tried to charge us 90 extra euros for the cot after we was inconvenienced and he was just rude to my sister saying how my family are an inconvenience and she said she wasn’t in the same room with me and come speak to me which I happily would have and because she’s in the same group she should also get attitude? So to sum up don’t borrow glasses, get downsized, don’t have curtains in a room or talk in the hotel. Get hospitality training for him to converse in a polite manner and hotel management training. We had no other issues with other staff. I travel all over the world and I have never experienced anything like this! I would never stay here again, poor attitude and poor manners and I would find a place with more respect towards paying guests! Be interesting to see the reply to defend themselves w