Home2 Suites by Hilton Ridley Park Philadelphia Airport South

Was a lovely place out of the way. I would definitely come back again soon.

不錯的酒店，乾淨，整潔，前台服務熱情。 但機場巴士很少，下飛機後打酒店電話預約機場巴士，怎麼打都沒人接

房間非常整潔，設施非常新，服務非常熱情，前台的Sam甚至為我訂外賣（用他的App）

Arriving late at night after a long (＞11 hour flight), the hotel provided great service with a prompt airport shuttle and friendly staff which I found very reassuring, as I was travelling alone for the first time. The pillows were amazing, and the room was very clean and fresh. I enjoyed the selection of breakfast food the next morning. Excellent stay.

My daughters and I had a girls weekend and stayed at this home 2 suites. The hotel was the best we've stayed in. Our room was very spacious and had everything we needed including a full kitchen. All the employees were helpful and very friendly. Keep up the great job.

This is a great place to stay. Included a pretty good breakfast. Room is huge with a full kitchen except for a range.—Tons of space to spread out. Tenisha (front desk) and Moe (breakfast manager) are stellar. Tenisha was so helpful in answering our questions and giving directions we needed for a day trip. Moe is simply human sunshine—positive, helpful, and competent. He created a delicious breakfast drink for guests. Both of them are laser focused on customer satisfaction. If we ever return to Philly, we will stay here again.

Out of all the places we've ever stayed in this was the nicest. The staff are wonderful and very helpful, the rooms are well-equipped, and the overall environment of the hotel is very pleasant and clean. The shuttle service was great and we loved the breakfast bar which had a variety of options to choose from and were tasty; my daughter's favorite part was the fresh fruit juices available at the entrance. We loved the quiet location and really enjoyed our stay.

We arrived Thursday night (between 6pm-8pm) to the hotel and the front hotel clerk was not friendly at all, we waited at the desk for a couple minutes with nobody around, she eventually came out of the backroom, never said hi and asked what my last name was. When we arrived to our room, my gf used the bathroom and told me the toilet wasn't flushing properly. I went to the front desk to borrow a plunger and tried to fix the toilet but it wasn't doing much, I thought it might be better by the next morning, but it wasn't. We were in the room late trying to get the situation corrected, the front desk said they would send someone up to fix it. A worker arrived fairly quickly and used a snake to clear the drain. We went out for the day and noticed when we got back nobody had tidied the room but we figured it was because we were in the room late into the morning dealing with the plumbing situation. The next day we left our room fairly early and were out for the day and noticed that nobody had tidied the room again (this is now Saturday evening), I had to go to the front desk to get some toilet paper because we were running low. I spoke with the front desk clerk and he seemed surprised that nobody had tidied the room and told me he put our room down for a "full service". The next day we left fairly early again and went out for most of the day, only to return back to our room to see nobody had come to tidy it at all. We are not demanding people and are fairly laid back, but not having the garbage’s emptied (they are overflowing at this point), toilet paper replaced or new towels added to the room is absolutely unacceptable. The next morning, we asked for a late checkout from the front desk, only moving it from 11am to 12pm, 1 hour, and the front desk clerk was very friendly and accommodating. Around 11:30am we get a very loud knock on the door, my gf opened it to the cleaner saying "Do you have a late check out?", she never said hi or hello and seemed quite angry that we were still in the room. Our experience was not good here, some of the hotel staff were quite friendly while some were the complete opposite, the breakfast selection was good and the staff were very attentive to that but the complete lack of cleaning or the checking up on our room was like nothing we've ever experienced before. We definitely won't be staying at a Home2 Suites again and most likely won't be even staying at a Hilton due to our experience.

The cleanliness of the room was very poor. There were clear blood stains on the mattress sheet. After I reported this to the front desk, they said the room would be recleaned. No apology was ever offered, and we were treated with indifference. When we asked if all the sheets were cleaned, the head housekeeper responded with an attitude. I was told a manager would respond to us later that day. Nobody ever called / contacted us. My issues were only addressed with additional points 5 days later when I called and complained again. Mistakes can happen, but such poor customer service should be expected at a Hilton.