Usuario invitado
11 de mayo de 2025
We were going to the theatre in Richmond and Bingham's looked for a suitable place to spend the night after the play. The cost of the stay was to be £210. The first inkling we got that this place was out to make money was that many items in the room had cards saying that 'If you take this with you we will charge your bill £....'. We were not interested in having a corkscrew at £60 or a container of shampoo at £20! The room was adequate, over-looking the main road, although the lighting was inflexible. We got to sleep in what was a very confortable bed. In the morning, as usual in any hotel, I got up to make a cup of tea for my wife and myself. Although there was tea and lots of sugar, there was no milk or biscuits af any type. I phoned the reception and requested these missing items. We had delivered a jug of milk and three very small croissants. We later realised that this delivery cost us £4.50 plus a service charge. Going down to breakfast we discovered that this was not a part of our £210 payment and we had to pay extra. Although the full fry was tasty it would have been nice to get some butter to have with our toast (I am not sure if that would have generated an extra charge!). We did not bother to ask as, by this stage, we were becoming weary of the place and wanted to leave as soon as possible. In summary, we are not ones to complain to the staff who are quite often not to blame for management decisions. However, we left disappointed and with a feeling that we had been ripped-off by what we would have expected to be a pleasent hotel. Wrong.
Traducir