Quality Inn and Conference Center

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This is a different hotel which is why I stayed here. Built in 1972 as a Ramada, it was higher end at the time. The lobby is on what would normally be considered the second floor so you have to climb up a steep ramp from the large flat parking lot. At the parking lot level they had a restaurant (now closed) and a small ballroom/conference facility (not sure if it is still open). Up the hill on the first floor is the lobby, a small breakfast area and the indoor pool (closed). First floor rooms are up about 10 steps and there is no elevator access, but the (very slow) elevator stops at all floors above this (2-4). It’s actually built in the shape of a plus sign and was designed to be compact and yes the layout mildly looks like a swastika which is the most efficient way to build a hotel. The advantage to this is from the elevator, most rooms are a short walk through the very wide corridors. Only one elevator appeared to be working during my stay. My checkin was quick, but the lady seemed disinterested or distracted. The room was small but nice, everything worked but the toilet was running so I fixed that (temporarily, the float was missing). Great TV, OK internet, small bathroom, comfortable bed with slight dip. Towels were sparse and thin. Part of the drapes were hanging down. Breakfast offering were slim (no jelly for toast), but the man on duty was asking everyone for input on how to improve things, and he seemed sincere. Decent rate at $60 for a total of $67 with taxes. I-70 is only about two blocks away. I enjoyed my stay, but like to have an easier walk from my room to the car, so I probably won’t stay here again. Definitely a unique adventure!

BUGS, BUGS, BUGS, BEWARE !! my wife and I checked in to this hotel and found BUGS on our bed and in our bed, we told the front desk and the owner. Took the owner to the room and showed him the BUGS, They said they would refund our money but didn't. STAY AWAY UNLESS YOU LIKE CREEPY CRAWLEYS.

Room was clean. Bed was comfortable. Bathroom clean. Older hotel that's been remodeled. Walls are paper thin. Room next to me had the TV on, I could hear every word. Moved to second floor, different room, different floor. A lady in the room next door sneezed, I was tempted to say 'bless you,' I've been in enough hotels to know this was not anything I've experienced before. There's other hotels nearby. Probably try a different one next trip to Richmond.

Some friends and I were in town to meet with other friends of ours. The hotel was okay but had issues. We were met with having to put down a $100 deposit of a room we already fully paid for which we did eventually get back when we checked out but it was a major inconvenience especially since it was mentioned on the booking site we used. The room was fine although there was some damage from the previous guest thankfully we weren't blamed for it. Overall for the two days we were there it was fine even if a lot of the features like the pool were down.

Front desk attendent was not friendly at all. My Choice app showed a price much lower than I was quoted at the desk. I literally stood in the lobby and booked my own room and then walked up to the desk. Breakfast was sup par, only hot item was waffles. Only had orange juice, no decaf coffee. Plastic silverware was so cheap it broke when I tried to cut the waffle. One off the pillow cases was dirty. Microwave still had time left on it, which leads me to believe they never even looked at it to see if it needed cleaning. Night stand was sticky. Parking lot is terrible. It's sloped and you can't park close to the entrance. Rooms are on different levels, so even though we were on the first floor we had to climb up stairs.

My wife and I stayed at this hotel on the evening of 12/22/2023. We were driving in from New York to Arkansas to visit our daughter for Christmas. I must say that our experience at you facility was terrible. I called in advance - since we were traveling with our little dog - just to make sure the hotel was pet friendly. I was greeted by a person on the phone (named "O'Neil") who answered all my questions with one word replies. At no time did he mention that the hotel was "under construction/renovation." As we checked into the hotel - his demeanor was no better. As an FYI - when an employee works in the "hospitality business" ........that employee should be "hospitable" to customers. That was out introduction to this hotel. Upon checking into our room (Room 246) - my wife and I were shocked at the room condition. - Entrance to room was not vacuumed - Bathroom vanity was covered in paint stains - Light on top of bathroom mirror was cracked - Walls in bathroom were cracked and in need of repair - Piping was rusted and covered with paint - Air filter over shower was filthy (possible mold) - Towel used for shower floor was ripped (I've used better towels for rags) - Door jam at entrance was cracked To make matters even worse - my wife and I had been traveling for over 12 hours. We were exhausted. I went down to the lobby to ask O'Neil if he could give us a cup of milk. He told me the hotel had no milk. That was a lie. Upon speaking to Everton & Dina the next morning - they informed me that milk is available - but hotel policy is to not share it with guests. I can understand this (although I've traveled extensively in my career - and I've never asked for a cup of milk before and been lied to and refused). Most vending machines were out of order. Signs in the hotel stated "Please Excuse Our Dust." I can honestly say that I've never been in a hotel in such poor condition in my life. If renovations were being made - I should have been notified in advance. Additionally, I should have not been assigned to a room that clearly was not in acceptable condition. To be fair - I place no blame with the cleaning staff assigned to our room. I'm sure they were doing what they could with a substandard room. I spoke to Everton on the morning of checkout. He was very nice and helpful. I also spoke to Dina - who made notes regarding my experience. On a final note - my wife and I went to the breakfast "buffet" on the way out. Equipment was out of order - and the orange juice from the dispenser was rancid (with a brownish color). I contacted the manager of this facility after departure - and received no reply.

This place was a bit eerie. Didn’t seem to have many guests. Our room was reasonably clean and very quiet. Bed was ok. Desk chair was very worn. Bathroom had a poor paint job, bath mat was so worn it was see-through. There were signs in the hallway that they were doing some renovations and the person who checked us out in the morning said they were almost done. Breakfast was sparse - the star was a pancake machine that had burnt pancakes in it. Other options were waffles, cereal, yogurt, mini bagels, etc. The orange juice was orange-colored water, the apple juice was just water.

I found the hotel via TripAdvisor and booked it on ******* for a reasonable price. We arrived at about 11:40pm. The front desk staff was not very friendly. The the foyer was not inviting. We stayed on the 4th floor. There is construction with all the major features (e.g. pool). Some debris is still available in the room like caulking and saw dust. The shower will not someone someone who's 6 feet taller. My husband head was almost touching the ceiling. At 1:20 am we got a call from the front desk making sure the room was occupied. I had a hard time sleeping back after the disruptive call. Before heading out, I noticed a swastika floor plan of the fire escape posted on the door. Check it for your self using a sattelite map. I've checked in at other Quality Inn before and never had a problem. So this review is only specific for this place and not meant to generalize other Quality Inn locations. Despite of its free breakfast, I couldn't wait to get out of the premises as far as we could.