Stanley House Hotel & Spa

I'm not the first person to leave a negative review regarding the mothers day event. As mentioned by many there was not enough food, tables crammed together in an unsafe manor and hardly any staff. My true disappointment comes from how the company have handled the situation following. A noble thing to do would have been to hold their hands up and admit they were at fault and issue refunds. I would have had respect for the buisness and management. You may come to Stanley House and have a great experience, but if you don't, then please don't expect any consideration or understanding from management. You will not be compensated nor will your opinion as the customer matter to them at all. They just want to make money. Which is what they did on Mother's Day. Disgusting, money grabbing behaviour. Completely unacceptable.

This was a Christmas gift and what a gift the spa was spotless, relaxing and beautifully decorated. The meal that followed was amazing Farah who shown us around was informative and spent time chatting to us. In the spa you get your own changing room with a hairdryer and straightners and a shower in there. Incredible well done Stanley House.

Overall a relaxing stay in beautiful grounds. Our room looked onto the garden near the spa and we saw a deer, rabbits and birds. The buildings and grounds were clean and the location peaceful. The spa staff were professional and engaging. The only things to note are that use of the spa is an additional cost and one of the 4 heated loungers seems to have been broken for some time. The brasserie/bar was the let down in terms of service. Although polite, the few staff serving were inexperienced and only able to deal with one thing at a time. For example the breakfast area on both days was lacking in juice, bowls and pastries. Staff would disappear when asked by guests to go find bowls, but not take note of the other things needed so then have to disappear again. Our breakfast orders didn't get to the kitchen, and once 2 others tables had been served before us we had to get up and ask. Again, a sign of inattentiveness, and then they brought just one of our 2 orders, so another 10 minute wait. There were only 6 tables altogether in service and 5 had issues. The breakfast itself was nice. The evening meal was similar. We had to wait for staff to greet us and the service was very basic, no wine list offered, the draft lager needed changing so only bottles. We were not offered tea/coffee etc, so in the end we ate and left. It felt like the staff had somewhere else to be (perhaps at the big wedding in the grounds?) On the second night we went to a local pub. The prices were the same, but we were welcomed, asked a bit about our visit, and ourselves and checked on throughout our visit to see that everything was okay and when our drinks were low, offered refills. It's is sad to see a bar and restaurant in such peaceful and beautiful grounds so empty 😞 hopefully an easy fix that would make all the difference.

Lovely big room set in beautiful well maintained grounds. Spa was gorgeous very relaxing, food was all lovely, served hot and fresh and staff could not be anymore helpful and welcoming, from arrival to departure. Definitely recommend and hope to come back soon.

beautiful surrounding, nice large bedrooms lovely buildings just don't eat there. the food was sometimes that tough you just couldn't chew it.

We had our wedding here, the grounds/rooms and buildings speak for themselves they are breathtaking. But the staff, in particular Lexie our wedding coordinator and Victoria the C&E manager who managed our wedding day they are incredible. No wedding goes by without an issue we were told, those amazing people ensured ours did. Not a single thing we out of place, we were on time for everything, the rooms looked amazing. The waiting on and bar staff went above and beyond for us and our guests. Truly a magical wedding day and every part of it is thanks to the staff. We can organise and prepare as much as possible, but in reality it’s up to the staff to fulfil out vision for the day and they smashed it. A fabulous team and you will all hold a very very special place in our hearts forever. Thank you for making our dream come true