Esperia City Hotel

Overall, it's a great hotel for staying in Rhodes!

Хороший отель в центре города, небольшие номера, балкон, раковина вынесена в комнату, есть холодильник, но нет бесплатной воды. Чисто. Очень разнообразный и вкусный завтрак. До ближайшего пляжа 3 мин пешком.

Çok iyi bir konumda ve Güleryüzlü hizmet..

The most friendly hotel I have ever been to. All the stuff have made my few days the best experience. Defenitely I am coming back next year. Starting with welcome drink and nice little talk with manager finishing with good advice about local restaurants.

I went on holiday through a travel agency in Rhodes and we stayed at Esperia City Hotel. Unfortunately, our flight was delayed and we arrived in Rhodes around 2 AM. We went to the reception to check in, and there we had the unpleasant surprise of being given a completely different room from the one we had booked – a room that cannot be found on any website of Esperia Hotel. I should mention that the hotel is split into two parts: the new building and the old one “from our great-grandparents’ time”, where we had the misfortune to be placed. Online, you can only find pictures of the new building. I want to point out that for the room we booked, the travel agency even emailed the hotel to check if it was available during our dates, and the hotel confirmed it was. After seeing the room, I told the receptionist that it was not what we had reserved and asked to either change our room or get a refund. Neither option was possible, as she told us there was nothing she could do and that we had to wait until the manager came in the morning. This meant we were forced to either stay in that (horrible) room full of mold, which looked like it was from centuries ago and worth at most €200, or spend the night in the reception. After two hours of discussions at reception, with no solution, we had no choice but to stay in that dreadful room. The bed we “slept” in (for at most one hour, since it was impossible to actually fall asleep in that filth) was made of cement and didn’t even have a pillow. The next day, the representative of our travel agency came to help sort out the situation, as well as the manager, who offered us another apartment – basically the same but slightly larger. He told us nonchalantly that we should be satisfied with that, because there was no other option. We refused and asked for our money back. After lengthy discussions, the manager finally said that they had found two separate rooms – even though we had originally booked one apartment. We accepted these two rooms in the new building, as it was the best option at the time. Most likely, the tourists who were supposed to stay in those two rooms went through the exact same thing as us – pushed into the old building. The hotel’s excuse was that they had made an overbooking and couldn’t do anything about it. Probably, if we hadn’t booked through a travel agency, no one would have paid attention to us and we would have been forced to accept that miserable apartment. Of course, we didn’t get a refund for the lost night, nor any kind of compensation. I DO NOT RECOMMEND THIS HOTEL! I am also attaching pictures of what we booked versus what we actually received.