Usuario invitado
30 de julio de 2024
I don’t want to be unfair with the hotel because my experience was good though I felt some details were a bit dissapointing. I'm giving it 5 stars because the positive things were definitely more than the negative but I’d still like to point them out as a friendly comment on things I would improve. We booked a room for 4 in the residence as we were staying with two children 13 and 9. I'm not 100% sure if this was it because I made the booking a long time ago but I'm almost sure we got an upgrade to the Aðalbjörg suite which of course, was impressive. I'm normally happy with a clean room and some space to move when I travel with my kids so this was definitely more than I expected. The room was impecably clean (and as said, as someone who is in the same business that’s the main thing I value in an accomodation) but also the whole design and quality of everything was perfect. I didn't found the room noisy at either side of the streets (we got both) and the shipyard view for me ar least, is relaxing and lovely. The large bathtub with a view was priceless. I know the city well, and this room was the size of an apartment in town which is definitely not common with hotels in Iceland. The children slept on the second floor which may not be a good option for people with mobility issues but I'm sure they can address this, just keep it in mind if you plan to book, the stairs to get there are old icelandic house style, more like a ship stairs than a normal one. My children and us were fine but even so, they are steep. The kitchenette was very useful even though we didn’t ate there and the coffee/tea machines are a must for me. Overall the room is as stylish, modern, carefully designed as you can get. The artwork was wonderful and the furniture was quality one and not the cheap things you find at some "boutique" hotels. Parking is easy, most of the time we could park just at the door. It's expensive, yes, but I've stayed at many places in Reykjavik and definitely this one didn't feel overpriced being what it is compared to most hotels in town. Now my negative points, which as said, are not something to make me avoid the hotel in the future, just wanted to note them in case they are useful for the management or other future guests. Check in was extremely easy but the door that goes to the residence building does not work with the cards they gave me. They tried to fix them but they didn’t work through our stay. We had been 3 weeks in Iceland before and had a lot of lugagge with us, so walking up to the main hotel entrance each time was not pleasant. Is not far but I don’t see the point to have the door there, and not being able to use it. Cleaning was extremely good when I arrived but I don’t think the following days they took as much care. We are tidy and don’t mind to reuse towels for a few days but we felt they didn’t do more than making beds and put new bathroom carpets (a necesity as some people pointed out, it's all in the same room and it gets messy. O
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