Lee valoraciones de usuarios sobre hoteles en Reno

Grand Sierra Resort and Casino
4.3/5123 Comentarios
Una vez pedí que me entregaran comida en mi habitación. Faltaba la mitad de lo que se suponía que debía haber allí. También llegó 35 minutos tarde cuando dijeron que lo entregarían. Y hacía frío. Otra noche estuve esperando a que la recepción contestara el teléfono durante 50 minutos. A las 10 pm. Otra noche, los dos agentes de recepción con los que hablé estaban muy confundidos. El primero me dio información incorrecta y el segundo corrigió lo que me dijeron, pero luego me despidió para volver más tarde. Realmente me gusta GSR, y realmente disfruto de la piscina, las habitaciones son hermosas, las habitaciones para no fumadores son geniales, etc. Pero creo que les vendría bien una revisión masiva de la capacitación en servicio al cliente.
Silver Legacy Resort Casino
3.4/5132 Comentarios
Fue una gran oferta por el precio que pagué por la habitación. Las habitaciones estaban limpias y bien actualizadas. La recepción tenía bastante poco personal y tardó 30 minutos en registrarse con una sola recepcionista. Es bueno tener tres hoteles conectados, en el interior, para que puedas caminar sin pasar frío. En general, me alojaría aquí de nuevo si el precio es correcto.
Staybridge Suites Reno
4.3/585 Comentarios
We are here because of a Dr appointment and surgery so early morning appointments with doctors in walking distance it was the perfect choice. We got a smaller room, 1 king bed and our room includes a kitchen, actually has a refrigerator, microwave, small top burner stove, sink, coffee maker and is dog friendly. We’re here for 2 nights and it’s very convenient ,comfortable, clean, very nice staff, breakfast room, all good. We’ll be back for 2nd round of surgery in 2 weeks and already made our reservation
Hampton Inn & Suites Reno West, NV
4.4/5100 Comentarios
Clean room and a very clean bathroom. Plenty of parking (and it's free). They also had free breakfast with many options to choose from. Their location made navigating easy coming from California. The staff was more than helpful. Didn't get a chance to use their pool or gym, but the stay was still worth the price!
Sonesta ES Suites Reno
3.7/596 Comentarios
Don't be fooled by the pretty pictures of this property, it is a very dirty property. The common areas had food left on the floors for several days such as cereal, outdoor trash areas were overflowing and the floors in the main area and in the kitchen areas of the room were sticky. The free breakfast isn't meant to be a gourmet meal, but this was sad. There were a few pieces of bread, cold English muffins and a cereal bar. By far the worst part of the breakfast was the eggs. They were cold and apparently they take them out of the fridge and plop them into a warming pan and let them sit and basically they are cold and don't warm up. The rooms themselves are decent in that the space provided is generous. We had two bedrooms and a total of five hangers. The pillows are flat, like I've never seen before. The windows had stoppers in them and could only be opened slightly, and the window sills were full of dust and dirt. They were gross to touch. The bathtub felt like it was going to fall through the floor, it felt very unstable. This property used to be a Residence Inn and it's now part of Sonesta ES and their brand is very nice and I had high hopes for this property. Stay away from this property, do not stay here, it's a mess and feels like it's being neglected. . I've reached out to Sonesta and they take feedback very seriously, if you've stayed here please let them know your experience so they can help this property reach the standards of Sonesta.
Homewood Suites by Hilton Reno
4.3/565 Comentarios
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

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Información útil

Número de hoteles48
Número de valoraciones3,600
Precio más alto27,169 MXN$
Precio más bajo534 MXN$
Precio medio (entre semana)3,374 MXN$
Precio medio (fines de semana)3,733 MXN$