KOSY Appart'hôtels Reims - Le Champ de Mars

Well-located and economical stay that provided all we needed for our short break. Self-service check-in and out worked well.

We missed that reception closes at 6pm. Our mistake. We arrived in the evening and there were no instructions for "late" arrivals nor any self-checkin instructions. There was a phone number provided on the door (for emergencies) but we received no answer to our calls. We had received not a single word of instructions before arrival. I totally understand that some properties work with limited front office hours. Unfortunately this property doesn't bother to communicate with their guests ahead of arrival to prevent them from getting stranded in front of a closed door and provides no reply when onsite.

I stayed here solo for 26 days during the Paris 2024 Olympics. In summary, my stay was great and everything I needed was provided. My pros and cons are below: Pros: * Easy check-in out of hours (you receive a message on the day with all the door codes/details). * Rooms were clean overall and had all amenities. * Kitchen was well equipped with hot plates, microwave, fridge/freezer, toaster, crockery, baking dishes. * Mattress and pillows were comfortable. Lighter duvets were provided, which were great for the summer. * Room appeared to be climate controlled, so it stayed very cool in the summer. * Prices were very reasonable. I stayed for 16 days for €41.40 per night during the Olympics. * Self-service laundry/drying machines were on-site, just purchase tokens for €4 at reception. * 15-20 minute walk from city centre and 10 minute walk from Carrefour/Lidl * Car parking is available in the hotel courtyard. * Plenty of storage is available in the room and a drying rack is available, so you can dry washing in your room. * The residence was very quiet. The walls were quite thin so you can hear when people enter their rooms but that is the only noise I heard during my stay. Cons: I really enjoyed my stay at Kosy, the only cons/issues I have are really minor! * Staff speak very limited English, so communication is difficult. Signage around the hotel is all in French, too (so bring Google Translate along with you!). Slightly surprising as the hotel is aimed at British travellers. * Rooms were slightly run down (e.g. ripped wallpaper, dust under cabinets and flaky leather chair). * The hotel has ‘energy saving’ measures so when you enter, it is completely dark. It was pitch black when I checked in, which o found pretty daunting. It would be helpful to have signs in the lift that point out light switches. * Housekeeping were supposed to refresh my bedding/towels weekly during my stay and didn’t. This left me low on supplies (I was given one toilet roll and one small bin bag for a 16 day stay). You are also required to deep clean your room before checking out. * Before/after your stay, the hotel is impossible to contact via phone/email. I only managed to get in contact with the hotel by contacting the PR team and having my emails forwarded on.

Overall good impression, no specific remarks except sleep quality. Sound isolation is rather weak; pillow is very poor quality: very flat, almost mom existing