Domaine Les Crayères

第二次入住了，感覺大不如前次的待遇，偷換我訂的房間不説，房間裏經常發現臭蟲趴在牆上或床上，店家居然不認為是疏失，説正常現象。我請問店家，他自己是否願意跟臭蟲同牀共枕？對不對？這個店家唯利是圖，態度還很傲慢，最近以來對國人不友好，不建議大家選擇這家酒店。

I deeply regret having to write this, but I believe it's important to share our experience so others can be properly informed before booking. I recently stayed at Domaine Les Crayères in July 2025. After check-out, a valuable personal item — an iPad — was accidentally left behind in the room. The hotel promptly confirmed that the item had been found. We were advised to pay for the return shipping through a third-party service recommended by the hotel. We followed all instructions precisely, paid the fee, and trusted the hotel to handle this process responsibly. However, weeks later, the parcel has gone missing, and no one — neither the hotel nor the third-party shipper — is able to confirm what happened to it. What’s worse: The hotel refuses to clarify who on their staff physically handed the item to the courier. They will not provide the name of the person responsible for choosing the shipping method. There is no accountability from the management despite repeated and professional communication. As of now, we have no idea where the parcel is, and no one has taken ownership of the situation. We have received only vague responses, deflections, and empty apologies. For a hotel of such high standing and reputation, this level of disorganization and complete lack of responsibility is not just disappointing — it is absolutely unacceptable. I would strongly caution other guests — especially those traveling with valuables — to think twice about relying on this hotel’s support or integrity in case something goes wrong.

Everything about this hotel is exceptional. The service was as good as it gets, everyone is very friendly, professional and attentive. Le Parc is sensational too - we defy you to find a better lobster dish anywhere! The Champagne and Wine list is impeccable, of course…! 5/10mins in a cab from the centre of Reims, well placed for the best champagne house - Ruinart! You will not regret booking Les Crayeres!