The Balkan Jewel Resort, Trademark Collection by Wyndham

The resort is set in the most ideallic location with full view of the mountains and so peaceful. All the staff are very helpful and always eager to make your stay as comfortable as possible. The spa Centre is well equipped with a gym, indoor pool, jacuzzi. Sauna and steam rooms. The resort also offers the service of massages and the lady doing them is excellent. The hotel also offers a shuttle service to the town of Bansko. I came for a week to relax and that is exactly what I did very comfortably

During our stay earlier in March, our son fell ill on the morning that we were due to leave. I wanted to express my gratitude for your support and hospitality that you provided during our stay at your hotel. Your team went above and beyond to ensure that our needs were met. Your kindness and assistance with organising the taxi travel, interpreting at the medical centres and pharmacies, and your team’s overall support. My son and I are deeply grateful for your kindness and professionalism and for taking time out your day to help us. Thank you again for making a difficult situation more manageable. We appreciate everything you did for us. Please could you pass on our thanks to your team at the Balkan Jewel.

Very average hotel. Visited a few years ago so thought we'd try again to give it a second chance. Very average customer service, front entrance and pavements are left icy and untreated so very dangerous for older people. Reception area is quite clinical and unwelcoming. It's quite basic, no real bar or option to chill out set up - felt that the restaurant was 'closed' during the day and unwelcoming - no comfy sofas or advertisement that you could buy coffee/snacks - really missing a trick here!.. As the hotel opposite the Cornelia does this brilliantly!... Small indoor pool that gets very crowded. Small gym, fairly good tennis table, pool for teenage kids. Never saw the spa/massage rooms in use ever!. A big hotel, we felt they could improve on the 'customer experience' hugely - we felt pushed into having a 'buffet' style meal on our first evening at 40lv pp which we felt was expensive given the quality of the food was basic. We asked if the A La Carte was available but they weren't keen to offer us this option and we had no alternative. As last time, the serving staff wear their own clothes, often jeans. hoodies so you are unsure who works there and who doesn't!.. there doesn't appear to be a bar at all or drinks menu so you have to enquire. Perhaps they rely on local bulgarian's visiting year on year - but this won't pull in other nationalities. On a more positive note, we had a roomy two bedroom apartment overlooking the rear of the hotel, with a lovely view of the mountains. The minibus service runs in the morning hourly to/from Bansko and is reliable.

Overall very good and nice clean place! Very nice food and friendly staff! Very nice location as well between three mountains

The hotel has amazing view, nature, fresh air, delicious food, perfect service, fireflies and multiculture guests.

Tasty food in the restaurant. A lot of activities to do. Good location, near to the mountains. Quite place, ideal for couples or family/friends trips.