Aspen Golf and Ski Resort

Just got back from a 7 night stay. Family of 5 2 adults 3 children (17,15,7). We had a 4th floor 2 bedroom apartment. The views were beautiful and the location was lovely altho you would need car hire as a bit out of nowhere. The apartment was ok bit basic. On arrival we had no kettle, cutlery or cooking equipment. I contacted reception who informed me that they dont leave it in the room it has to be requested (this was not advised on website or booking info) they promptly brought up all we needed tho. Being on the 4th floor we had ceiling that sloped this proved to be challenging in the double bedroom and the bathroom. The double room had ceiling windows the blinds were all broken and one of the blinds had been screwed to the wrong part of the window meaning you couldn’t open it. The bed was a bit unstable headboard broke off (my partner had to screw it back on). Mattress quite hard and uncomfortable. No side lights so you have to switch the main light off before getting into bed which can be fun in the dark lol. The twin room was nice and spacious plenty of room but yet again mattresses quite hard and uncomfortable. Bathroom had toilet bath and over bath shower. However the toilet didnt work (luckily there was a separate toilet) and you couldn’t stand up in the shower due to the slope on the roof. Living area nice and spacious. Sofa bed easy to work altho really uncomfortable and hard to sleep on. It advises WIFI but thats only in the reception lobby not in the rooms. Outside pool was very cold (i dont think it was heated) and floor around the pool was very uneven with some broken slabs and loose cement. PE toy of sun beds altho there was a lot of broken ones. Didn’t use the spa, gym or steam room. Indoor pool was nice and warm, a little small but ok for a handful of people. Only used restaurant for breakfast which was continental with plenty of choice. Staff seemed ok they didnt really talk or interact that much tbh. It seems a nice hotel but we just felt that our room needs a bit of money spent on it to help improve it. I’m not sure if we would stay again

My partner is Bulgarian and we like this place very much and have travelled all around Bulgaria, I understand some of the reviews regarding the staff and the confusion but generally this place has a lot to offer. It has fantastic views of the Pirin mountains, the restaurant and pools are decent and there is a massive golf course you can walk to by foot with its own resort and additional restaurants. Yes its a bit from the centre of Bansko but thats why you get the fantastic views from most the rooms and the pool. The whole of the Bansko resort is basically on one hill climb anyway and you just don't get the transport to get to the lift unless you book somewhere in the center and walk, so hire a car you can then access other fantastic places like Rila and Melnik. We went there in the pandemic and I think thats when it was struggling a bit with staffing but when we return this summer I am sure it will be great and back to normal. I read the bad reviews of the drivers on the shuttle buses and I have seen that first hand but thats not the hotels fault and that is National Bulgarian road safety thing. We avoid that by driving ourselves and avoid using the taxis and buses. Its become a sad fact of Bulgaria unfortunately