Best Western Rayne Inn

My mom and I stayed at the Rayne Best Western to attend a funeral in Crowley. Hotel was very convenient to the interstate to commute the 11 minutes to Crowley. Unfortunately, we had car trouble on the way into town and checked in late. The lobby was empty and the desk clerk was totaling or counting what I assume is her nightly work. She didn't acknowledge me for several minutes. When she finally asked if I had a reservation, she wasn't overly friendly. Not rude, but borderline unprofessional. I finished up check-in and went to my room. The lobby has a weird smell when you first walk in, but the halls on the 2nd floor are worse. Thankfully, the room didn't have the same mothball/stale carpet smell. The room was clean from the beds to the bathroom. Very clean. Beds were comfortable. We were woken up to a train at 6:30am. If we would have stayed on the other side of the hall we would have heard interstate noise all night. It was a rough nights sleep. Breakfast wasn't 5-star but normal small town hotel breakfast. Housekeeping opened our door at 10am after a short 2 knock warning. Checkout was at 11am so we were still packing and getting dressed. Next time we come to town, I'll try to the Days Inn. I wasn't overly impressed with BW, and there were more negatives than positives. I think customer service would have helped a lot.

Overall, this was a nice place to stay. It was comfortable and felt safe. And the room was in good, working order and nicely clean.

Came to visit friends for extended weekend hotel is well situated in major part of town. Local amenities include large grocery, many gas and c stores and very close to a major multipurpose city park. Just off I 10

The rugs and bathroom floors were very dirty. A switch plate was missing but they used paper towel to cover it up. Room service only cleaned bathroom for the three night stay. Staff however was for the most part friendly.

This place is a total dump. The toilet clogged up immediately; when I went and told the guy at the front desk, his response was, "Do you need a plunger?". When I pointed out that it's not my job as a hotel guest to fix their crappy plumbing (pun intended), he got very annoyed. So they 'fixed' it, and 3 hours later it clogged up again. The hotel is also right next to the freeway, with heavy traffic all night long. And the fridge in my room was so loud that I had to unplug it from the power to have any chance at getting some sleep.

Staff unfriendly and put out that I wanted to switch rooms. First room smelled of smoke even though it was a non smoking room. Second room stunk of musty wet smell. Breakfast was disgusting. I’m not continuing with this chain any longer.

The desk clerk was very attentive and help me with my stay in explained everything as well as directions. I had originally wanted a two bedroom room, but only two of us were able to go, and they downsize my room, which was great.

We did not find a single thing wrong here. Spotlessly clean, beautiful breakfast area (check out the crystal chandeliers), comfortable beds, décor, easy parking, great desk help, hot breakfast, just a great stay.

Staff were extremely friendly, courteous and respectful of our needs and requests. Room was comfortable and had everything we needed. Breakfast was delicious with a great selection of pastries, breads, juices and piping hot coffee. Outstanding service, went beyond the call of duty!