Villa Cimbrone

這輩子沒住過這麼差的酒店，你需要把車停在收費停車場，然後大巴把你拉到meeting point給行李，然後你就自己頂着大太陽走一公里上山才能到酒店。所有設施都是79年前的，馬桶歪，浴室臟，房間黴味重，酒店説處理然後就拿個吹風機在那吹，後來升級成最好的房間才算勉強住下。結果第二天下海受傷了也不給安排車，明明行李車有座位也不給坐，我老公硬生生揹我上山。到了門口還衹給開個小門，側着進都費勁。聯繫了酒店經理全程找藉口，拒不道歉。攜程倒是態度好，但是需要聯繫中介才能聯繫上酒店，反饋非常慢。直接跟酒店溝通，根本沒有中介聯繫。這居然是家五星級酒店，簡直顛覆了認知，1w塊錢一晚，體驗的全是古老的黴味和不可理喻的服務態度！！！攜程居然還要推這樣的酒店，真的是誰住誰倒黴！確實是個老古堡，所有設施傢俱都是老的，如果需要看風景，就買個票10歐進去古堡拍拍照就行了，真的千萬別住！千萬別住，千萬別住。重要的事説三遍‼️

Stayed here for the weekend. It was a pretty upsetting experience. Pros: this is a beautiful property with amazing views. Probably the prettiest site in Ravello, and definitely worth a visit to the gardens which are open to the public. Cons: -the bedrooms are tiny, drab, and extremely outdated. For $1,000 a night, a complete and total ripoff. The walls were scuffed, the shower leaked all over the floor, and the bed was two very uncomfortable twin mattresses pushed together and it kept breaking in the middle of the night. It was very difficult to sleep due to the terrible beds. -It’s really a hassle to get in and out of here. There is no parking or even a road to the hotel. You have to pre-arrange for the hotel to meet you almost a mile away to pick up your bags, and then walk to the hotel. Expect the whole thing to take about an hour upon arrival before you get to your room with your bags. -They nickel and dime you for everything. At $1000 a night you expect at least the basics to be included. But everything here is an insane extra charge. They even charge to deliver each item of luggage you arrive with to your room, even down to a small backpack! Just steaming two suits was 120 euros, and they don’t allow you to have an iron or steamer to do it yourself. And they don’t tell you upfront that there will be charges. -Worst of all is the staff. We’ve never been treated so rudely. Your presence is rarely even acknowledged and they treat you like they are annoyed you are there spending $1000 a night. They ruined my brand new suit at the laundry with stains and then tried to claim the stains were already there and that I was lying. Fortunately I took pictures before sending off the suit so was able to prove they caused the stains. Still they were so strangely rude about the whole thing, and tried to charge us anyhow for the steaming! The staff is totally rotten from the general manager down. I have never been treated so poorly at a hotel in my life. The owners of this hotel should hire new management and give the rooms the renovations they desperately need. It’s a shame to see such a beautiful property ruined by bad rooms, bad beds, and bad management. Until they do, avoid at all cost.

The place was clean, the service fine but this nowhere NEAR a five star hotel. The room was outdated and I could hear everyone in the halls until late at night. I arrived through the garden and was barked at until they realized I was trying to check in. It’s not an awful place but it is WAY overpriced for what you get.