Palazzo Avino

I travel frequently for business, but this stay made me feel like I was on vacation. The workspace in the room was perfectly designed, the Wi-Fi was lightning-fast, and the 24-hour business center was a lifesaver. But what truly set this place apart was the rooftop lounge - the perfect spot to unwind after a long day of meetings. The bartender's knowledge of craft cocktails was impressive

This is a first-class hotel in every respect. The facility is both beautiful and well-maintained. And the location is beyond compare. The food--from breakfast to dinner and the snacks in between--was superlative. But what sets this facility apart is the staff. They are well-trained, friendly, helpful, and engaging. This applies to everyone from the ladies who clean the rooms and the busboys to the head waiter and the concierges. I have stayed at Ritz-Carlton, Four Seasons and other luxury properties. None comes close to the experience I had at Palazzo Avino.

For the price and marketing of being a 5 star hotel our experience just did not meet those standards. We stayed here for our honeymoon and had one of top floor deluxe suites so normally you would expect top tier service and amenities. The rooms are out dated, the TVs don’t have any streaming apps or chromecast options so the only channels to watch are in Italian or CNN with limited movie rental options for $15 a piece, for this price point and being a luxury resort this is unacceptable. Bathroom showers are small. Overall the cabinets/storage are limited and small/cheap. We found majority of the staff to be rude and seemed to not want to be bothered. Not very welcoming either. The beach club was randomly closed one day because of rain in the forecast but it was sunny the entire day. And then the next day the beach club was closed for the rest of season which no one disclosed at any time to us. This was disappointed and felt like a big miss in regards to amenities. The pool area has tons of flys, like unbearable we had to leave. They need to remove the grass from that area. The food overall is over priced and small portions, you will leave hungry with a large bill. The exterior of the hotel is beautiful and the views are stunning and the location is great, walking distant to Ravello. However, it feels like the hotel is relying on that and it feels like they don’t think they have to provide a top tier service and experience because of the view/exterior aesthetic. It’s a shame because it is very beautiful but they need to make some improvements if they want to continue to draw clients at this price point.

A slice of heaven in Italy. Amazing views and even better service. Ravello is a heavenly small town where you feel safe. The hotel has great relationships and picks up the phone quickly to help you for any reason. Rossellini’s is a must visit- the best food and service we’ve ever had at home or in any country.

Another wonderful holiday at the. Palazzo. We have been returning regularly for 20+ years and it never disappoints. The beauty of the setting, the property itself (recently refreshed), the ambience, and the impeccable service from the excellent team are always a delight. We always feel we are returning to enjoy our time with friends, and we hope we will be able to do so in the future.

This hotel is unlike any hotel I have ever stayed at. I have traveled all over the world, and this hotel located in Ravello is unmatched. My husband and I stayed here for our honeymoon and it was a dream! They upgraded our room to celebrate the fact we had just gotten married. The room and hotel was so clean with gorgeous decor and a breathtaking view. The entire staff is extremely professional while at the same time making you feel like you’re home and surrounded by family. The food and beverage is top tier with many options. The amenities were amazing. It is a perfectly located hotel that gets you away from the busy touristy crowds and allows for a more exclusive experience, while still having so much to do and see around you! The beach club was amazing! This hotel is worth every dollar. We will definitely be back! Thank you to the staff for an unforgettable experience.