Kimberly Ness
6 de septiembre de 2023
The location is truly the saving grace of this place. We drove 8 hours, got in to check in and the front desk woman was frazzled to the nines and was telling everyone the hotel was overbooked and telling people to reach out to wherever they booked to get refunds. I finally got my turn at the counter and promptly pushed for my room because I had made my reservation weeks prior. She then proceeded to shhh me multiple times. I would have lost it at that point had she not then found us a room to be in. This turned out to be lackluster because after entering our room, the a/c wasn't working. Mind you, it was an excess of 90 degrees this particular weekend and we paid to be there for 3 nights. Luckily, the next morning someone new was at the desk and she found us another room with working a/c. Overall, the hotel seemed pretty run down. Lights flickering, stains everywhere, random broken doors and appliances sitting in hallways and stairways. One of the exterior doors wasn't working with the room keys. We plan to visit rapid city again someday but we will never stay at this hotel again.
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