Holiday Inn Express & Suites Rantoul

Beware of thieves in the guise of management. I was on an extended stay and wished to discuss a better rate for a two week stay. I was told they could not do that until the manager came in on Monday. This being Saturday, I was going to have to stay two more days to talk to the manager. When I got my bill, I was charged almost $200 /night for those 2 days, which was nearly 40% higher than the rate I had been paying. When I asked to cancel my extension to avoid the exorbitant rate, i was told it was "nearly 4:00 pm" and that I would be charged that night. Criminals.

We stay at the hotel each time we travel west. It has, and remains one that we will choose. The room was clean and comfortable, nice linens. We were disappointed this time at all the mud right at the entrance of hotel, not a good first impression - only would take minutes to clean this and the elevator.

THE PROS: Very spacious room with king size bed and lounge, large bench to put items on and underneath, and desk and dresser. Fridge and microwave. The bathroom was good size, shower had glass doors. The bed was comfortable; however, the bottom sheet was pilled. Good selection of breakfast items, but the sausage patties were overcooked and tasteless and the scrambled eggs were also overdone. Biscuits and gravy were okay and there was a good selection of yogurt, cereal, donuts, and breakfast bars. THE CONS: As soon as we took our shoes off in the room, our socks were immediately wet. We grabbed a bath towel and attempted to blot up the moisture, which was throughout but mostly where the tile met the carpet - this area was soaking wet. Not sure if the carpet had just been cleaned or what but we went to the front desk to ask for a fan to try to dry the carpet further. Kim, who had checked us in, seemed annoyed but got a fan for us. (We left the fan running both days we stayed and the carpet was still wet.) Additionally, we found the tile floor to be quite dirty and this was also reported to the front desk. The first morning we went to use the Keurig to make coffee, the lid had been left up by housekeeping and would not stay down, so the coffeemaker was unusable. Brie was now at the front desk and was very helpful in providing a working Keurig. When we explained the challenges we'd had (wet carpet, dirty tile, broken coffeemaker), she called the manager and was able to make an adjustment on our bill, which was very appreciated. Brie provided excellent customer service and we commend her in the way she dealt with us to improve our stay. She is one reason I'm rating this Very Good vs. lower.

Feel like it was a newer property. Pool was nice, hot tub was nice, rooms include a fridge and microwave and were pretty spacious. Breakfast was a good spread. Would stay at this property again if in the area.

Clean, quiet, every single staff member was friendly and very accommodating! There was 11 of us and we were all very happy! Enjoyed the pool and it was within walking distance to mini golf. We were here to put my Momma to rest in her hometown of Gifford. Highly recommend!

We spent one night there for commencement. The room (209) was clean except for a red, assuming punch, stain on the floor. The proximity of this hotel to the Rantoul playing fields probably means it gets heavy use from kids. At check-in they didn't mention the breakfast hours but we overheard them tell someone else about it later. I thought the room was well-kept, had plenty of lighting, and was spacious enough for our purposes.

I am wondering if Holiday Inn corporate knows about this. I can't believe all the good reviews with management like this. Do they really have the right to fine you if you are not in your room? Adults can not sit in the lobby after 8:00PM. Maybe they should set their electronic locks to lock everyone in their room and cannot exit until 7:00PM