Benvenuto Hotel & Conference Centre

The place is absolutely breathtaking.and the location is ideal.some of the reception was friendly.There was not enough coffee and tea and sachets in the room I had to constantly ask for a top up. On arrival of our work session the reception was very cold and not welcoming especially management and reception staff was not polite and courteous I think they need to improve on this apart from that it was a really peaceful and tranquil stay here.

I can see that this was a great place to stay in its heyday but has declined over time. Positives are it’s location, friendly and accommodating staff (which one would expect in the hospitality industry) and a reasonable price. Negatives that I experienced were that the place was well worn, tired and in need of some investment. Examples are, worn carpets, hole in the dining room table cloth, frayed bath towels, basin not draining quickly due to matted hair in the strainer (fixed same day), broken suitcase rack (fixed same day), evidence of a dampness problem in the plaster on the wall near the window, extractor fan in the bathroom is dark brown with years of dust on the grill in the ceiling, no Barman on duty - was served by reception staff though. Apart from a buffet breakfast there are no meal facilities at all, not even for a light snack. I have to wonder whether this is actually a hotel or just a conference venue with accommodation. If it is indeed a hotel then this is definitely not the four star establishment despite having four stars next to their name on their website. Would I stay here again? Possibly, but only because it’s convenient & I know what to expect.