Roxon Urban Ramat Gan

Hotel was clean and good breakfast

The front desk is nice and good welcome. The girl shirel is amazing and do for us effort and we appreciate her for that. But The room is very average the hotel is old and the beds are not very comfortable Old gear in the room and it’s no fresh air For this hotel

This hotel is simply run down and in a very poor state of repair. We arrived looking for the Ramada only to find it has since changed brand - this made it very confusing. The sign had literally just been taken down and placed on the floor on the ground floor security reception. After taking the elevator to the main reception I experienced an extremely rude check in. A young Ukrainian girl (who I didn’t see again, this was a Saturday) tried everything she could to make me feel unwelcome. After demanding various forms of documentation she threatened to call the police and told me that by checking in I was doing something illegal and would inform security. Very weird. Next she claimed I had no breakfast included despite my booking clearly stating I did, I even showed this to her but she offered no interest and refused to help. As a ‘gesture of goodwill’ she offered me a voucher for breakfast for one day - with a date expiry of the following morning - even though I was staying for 5 nights. When I protested I was met with more comments about illegality. I then had to spend 2 hours of my holiday speaking with *********** who then had to contact the hotel on my behalf to confirm I had indeed paid for breakfast. I just wanted to leave. The only reason I stayed was (despite my protests to booking and comments that the hotel has been incorrectly advertised and hostile) booking would not cancel and refund my reservation. So it was lose my money and leave or put it with it. I stayed but had all sorts of issues on my stay such as a broken television, flooding bathroom and one day I even did not get housekeeping services and had to clean my own room and request towels that never arrived. Seriously if you want a stress free holiday, avoid this place and ride entitled staff.

Hotel is in a middle of a very run down area EVERYTHING is in need of repair and maintenance. Quite possibly the worst hotel I have ever stayed at. The bed was comfortable however. TV didn't work, bathroom was horrid, no water in the room, dirty walls, bugs in the room. Avoid!

Okay room but the breakfast was delicious. Pool was nice and the staff very friendly. Good location in Ramat Gan. Spent over a week at the hotel. There is parking for an added charge but okay since there is very little street parking in the area