HOTEL VILLA CAMPOMAGGIO

The resort has beautiful facilities and grounds. A bountiful of places to sit and relax while taking in the views of the vineyards. We had reserved an apartment for our stay and knew in advance that cleaning services were not included as indicated on the site. Upon arrival, we were informed by the reception that all services were in fact included but needed to be requested in order to respect our privacy. During our stay I requested to change our towels. While settling or bill, I was surprised to find a charge for the towels as well as a charge for city tax even though the original price stated that all taxes were included. After challenging the added charge for the towel, I argued that the receptionist had told me that all services were included. She denied having said that and then presented me, for the first time, with a price list of all additional services. It was quite an unpleasant surprise and unfortunate that nothing was said while placing the call for the service or that the price list was not disclosed upon arrival.

AVOID! NOT WORTH PRICE OR AESTHETIC! Spoke w/other guests who said they stayed 5 years ago & was a completely different experience than now. They were also very unhappy with similar issues we had. First, the entire property sits on a giant ant hit. They’re everywhere! Pool chairs, chairs where you eat breakfast & dinner. In rooms! Mosquitoes everywhere! Knowing that, they still suggest you open your windows at night despite not having any screens on the windows. I was bit 32 times in 1 night! They regulate the temp of the A/C in the rooms. Despite being in the room for hours, it never went below 26 & at night after dusk, the temperature somehow went up over 28! It is well known that the front desk at hotels are capable of this. But this property says no such thing exists, which clearly is not the truth. Explain how it’s cooler in the room during the day when it’s over 30 outside, yet at 3am, the room gets hotter?! No one mans the hotel overnight so only phone # we can reach anyone is the grounds keeper. He came to room several times between 3am-5am & confirmed the A/C doesn’t work in room. In the morning, receptionist said that’s a lie. She said to my face I am lying & the grounds keeper is lying. She belittled me to say I must be from a country that has A/C. When I told her I live in Germany & have no A/C in our homes, she had nothing to say except “I thought you were an American”. My nationality shouldn’t matter. The hotel was filled w/families whom are very loud & inconsiderate of others. A mother & child screaming all evening next to us. Someone above us stomping around until 1am. I booked a quiet room, I made it clear I did not want to book unless I could have a room with no one above. I requested to be away from noisy guests such as those w/children. Receptionist didn’t care & wasn’t helpful. I requested to speak to the manager & she refused. She even called him in front of me then refused to allow me to speak to him. I asked she refund us & again she refused & added “I’m just the receptionist, I can do nothing”, continued to refuse to let me speak to a manager. Said I can email manager & gives business card w/front desk reception #, no email, no name, nothing. Said we could switch rooms but it would be the exact same issues as the current room & demanded we “check out” at 11am despite paying in full before check-in. I explained we shouldn’t be forced out of the room as we got NO sleep and if they wanted to switch us rooms, they can clean new room first, & our room last. She screamed in my face that we must vacate. We felt unsafe being screamed at, spoken over, & demands made. Should have read reviews, did so too late. Countless reviews w/same issues & reviews about theft! We left w/out a refund despite not fulfilling our stay we paid upfront for & went to Locanda le Piazze. Of all my travels all over the world, this hotel is the worst! They charged us for coffee we had with the free breakfast! Beware of extra charges! They refuse t

Absolutely stunning hotel with beautiful pool and spa. Excellent food, wonderful staff. We stayed in a self catering apartment which gave us the best of both worlds. Lots of space, beautiful rooms and excellent air conditioning! Would stay again in a heartbeat.

We had a logistic issue with our booking. When we asked for clarification, the manager shouted at us, threatened, and humiliated us without giving us the chance to speak even. In all my years of traveling, I have never experienced such unprofessional behavior, to sum it up, if you don't need any costumer service from them then your stay will probably go smooth, but if by any chance anything happens or you need something, get ready to be humiliated. Will not recommend it to any of friends or family. The view from the hotel is good.