Charron F
12 de septiembre de 2024
I would really like to give this hotel a great rating simply because of the staff. Every employee we encountered, from those that staffed the desk to the cleaning crew, was exceptional. They were professional, friendly and helpful. But the property itself is simply in bad shape. Carpets are stained. Walls in the hallways are scuffed and dirty. In general, it is simply not acceptable. While rooms are "made up" every day, sheets are not changed. Old slivers of soap are not removed and because of the construction of the soap dishes, it just melted into one gooey soap mass. The ice machine on the first floor was out of order. My husband is handicapped (we were in a handicapped room) so I had to take the stairs to the second floor ice machine. We like the location because of easy access to the Northway, etc. but will not stay here again because of the condition of the property.
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