Encuentra hoteles de 5 estrellas en Qingyuan

I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。

設施：酒店設施齊全，商務出行或家庭出遊都非常適合。 衞生：衞生條件很好，客房客服服務貼心，能及時提供小童的洗漱用品。 環境：江景房風景一絕！！樓下還有江邊公園，散步慢跑都非常舒服。 服務：帶娃出行，行李比較多，到酒店後受到熱情招待，非常感謝。感謝酒店客服8252對我們住店期間的熱情貼心服務，幫我們解決很多問題，帶娃出行體驗真的非常好，下次有機會還會選擇入住！ 首日歡迎水果:非常好 小童樂園體驗:尤其需要點贊，樂園設施齊備很新，有室內有室外，第一天下雨了，孩子也可以在室內玩。衞生條件非常好，孩子玩得非常開心。 延遲退房至14點:非常貼心的安排。

My reservation is staying for 2 nights, at the first night with terrible experience. (1. Assigned wrong a smoking floor which I had requested non smoking rooms and I had awake by smelling cigarette smoking at early morning 0630.)(2. Air Con malfunction with heat wind with 26 degrees whole night and the outside temperature is just 12 degrees. I have to turn off the air con to stop fresh air during the night.) (3. Shower water is suppling unstable water temperatures.)(4. TV is not working)(5. WiFi cannot be connected)(6. Gym open at 14:00-22:00 which might be satisfying the customer regular exercise in morning) But the next day, room changed and all services are satisfied. The hotel manager even open the gym for me in advance. Overall I am happy the management did very well with complain handling and recovery.

酒店位置市中心，設施完善充足，而且房間內寬敞舒適，本次是入住親子房，以多啦A夢為主題🤭小朋友10分開心🥳是次住三天兩夜，前櫃台服務員Carry 貼心安排,亦提示前往長隆有免費車接送，前往只需大約半小時左右，自助早餐更有多種類選擇，一家人出外大小朋友亦10分滿意😃

La ubicación es buena, las instalaciones son perfectas y se envía una comida sencilla en el momento de salir de la tienda. El aire acondicionado central y el aire acondicionado de forma fragmentada son muy potentes. Ha pasado aquí dos noches tranquilas, muy recomendado.

Aquí , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en el restaurante , en Ella no ha podido comer en el hotel, pero no ha podido comer en el hotel. Me confundi tanto cómo podía cometer ese error y le dijo que comenzara a hacer el hamburguesa . Después de quejarse de la gestión , el equipo de gestión hizo todo lo que podía para hacerlo correcto y al final nos dejó una impresión positiva del personal . El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad.

酒店位置離市區較遠，公共交通選擇不多，對自駕比較友好。衞生可以有更高的標準，毛巾有點潮濕。設施較為完善，服務很好，小朋友很滿意，特別是第一天辦理入住的前台笑容可鞠，讓人有賓至如歸的感覺，希望下次入住有更多的增值服務。祝越來越好！

環境好👍🏻酒店附近有商店，食買玩齊全 酒店設計摩登，新派，去清遠長降動物王國自駕只需約30分鐘 唯獨早餐款式不多和酒店房間隔音差

酒店的環境的設施出乎的讓人喜歡，有很多沒見過的植物，園林設計是用心了。特別喜歡大草坪樹下的粉色沙灘和鞦韆，拍照很出片，孩子們也喜歡在草坪玩耍。公區温泉挺多選擇，服務人員會給住客倒水，提醒大家泡温泉要喝水，還會遞送浴巾。房間裏的私人温泉池也很贊，孩子們睡後一個人泡也很愜意放鬆。這次行程有點趕，期待下次再去住上兩天。

It was very bad experience as many of the services were dismissed like no spa , no hotel cart is working and even there is problem with “ Air- conditioner , so bad experience , I will not recommend this hotel , but staff was very supportive . Thank you