Movenpick by Accor Qingdao Sunmei

Definitely not a 5 star hotel they claim to be on Trip.com. The first room we were checked-in had a broken window that couldn’t be opened and the reception didn’t know about it, although the window was closed with a tape and they should have known that this room had a problem. There were not many guests in the hotel and plenty of rooms to be offered. In the next room we found out that the show was out of hot water. The problem was with the central supply system and instead of repairing it themselves, the hotel engineer was coming to our room claiming that we should discharge water for 5-10 minutes before hot water starts coming out. This kept going for almost an hour, we were tired and wanted to sleep because it was late evening. The problem didn’t require our assistance because the problem was with the whole hot water supply system, not with our exact room. Also, they brought us a small heater to the room which I was surprised about, but then I understood that it was because the air-conditioner which had a heater mode, didn’t work well. I doubt that the hotel would have enough heaters for all rooms in case they had more guests. Without the heater it was quite cold in the room. Next morning the house keeper came at 9-30 am!!!Which is insane. We were sleeping. I’ve never encountered a hotel at which the house keeper came that early and disturbed the guests. Finally when leaving the hotel, we wanted to take those one-time use sleepers with us to use during the flight and found out to our surprise, that for 4 days we were living in the hotel sleepers were not changed even once. I called the reception, it was early morning (like 6-30 am) and they told me that the house keeper will bring us the sleepers when she comes to work. I told that we were leaving already and the reception promised to bring the sleepers asap. 10 minutes later nobody came and we went to check-out. At the check-out I asked for the sleepers again and told the receptionist that the taxi has almost arrived, so that she could bring us the sleepers first and then proceed with the check-out. She didn’t listen to me, still first processed the check-out and only after it went for the sleepers. So it basically took me half an hour and my nerves to get the sleepers that were supposed to be in my room from the very beginning. The general manager talked to us after the case with the hot water and the house keeper coming early in the morning. He was very polite, but this doesn’t eliminate the fact that basic services in this hotel leave much to be desired. On the plus side, very comfortable beds and clean spacious room.

Great place.. We like everything very much! We received a very friendly welcome after midnight.. The room was very large and very well furnished.

Amazing Service, nice rooms and excellent quality of food absolutely “Movenpick like” - depending where are you going the location is absolutely ok… for me as a foodie it was a great experience 👍

設施：很齊全！房間全部智能化語音控制！非常方便！ 衞生：房間很乾凈，客服會貼心幫忙提前打開房間空調。 服務：會提前打電話預留車位、喜好和到店時間，很貼心細心，會有開夜床服務，前台小辦理入住的小姐姐Wendy和Lucy很細心的給辦理入住並且貼心告知早餐位置，服務管家Ashley也超級細心！ 整體入住非常滿意，早餐品種挺多的也很好吃，經理也會時刻關注客人用餐菜品問題。下次還來！ 精美歡迎果盤:很新鮮，種類也很多。

酒店整體體驗感很好，尤其是服務體驗超級好，入住還有歡迎水果和飲品，管家mia很貼心，還有幫我辦入住的Anna和Annie退房的Ashley、Margaret的服務熱情周到 下次來一定還住這，也會推薦朋友來[強]

一次很舒心的旅遊住宿體驗，這次青島之行選的酒店服務非常的貼心，入住之前專門電話聯繫有什麼需求，特意為小寶寶準備了寶寶洗護用品和暖暖的銀耳湯，還有莫凡彼的冰淇淋球的贈送，每晚到酒店工作人員給我和老公一人挖一個很大的球，吃起來很過癮。住宿環境也非常的乾淨衞生，anna 和mia以及wendy三個小姐姐服務熱情周到，下次去青島玩這家酒店仍然是首選