Hoteles Steigenberger en Qesm Sharm Ash Sheikh

Steigenberger alcazar!! What can I say…. From the moment we entered the hotel we was in awe. This hotel is simply stunning like a palace. The smell of oud when you enter will Check in was quick and we was able to go and have breakfast. The staff at the hotel are a credit to this hotel and if the staff were not the way they were then this hotel would not get its high rating. I feel bad that I can only mention a few names but really they are all fantastic. Let me start with breakfast staff- tall Mohammed who always asked us for coffee, slightly shorter Mohammed (manager) from the Asian/Japanese restaurant. Chef hosam, chef Zaki. There is everyone waiting to serve you. Ibrahim (manager at seafood) Al hadi (seafood) recommended to us peach mojito which was amazing!! Ibrahim at the Lebanese restaurant And the very smily waiter who served us icecream at the sun bed (basem) The French coffee, Arabic coffee and Turkish coffee which is served at the enterance of the bar - el sayed- you always served us with a smile!! The French coffee we will now miss The assistant food manager - mr Islami- thank you for the talks and making us feel welcome. Please look into non alcoholic wine/champagne for us when we come next time. Mohammed Shabhaan at the bar - always with a smile. The rooms are very nice and clean and ample space for a family. We were 2 adults and 3 children! The sun beds were always clean. Thank you Mahmood and our friend lifeguard that we actually met a few years ago at tropital sahl hasheesh! The towels and rose spray were appreciated. The food is very fresh! The ala carte restaurants are all amazing but our favourite has to be lebenese and the sushi ! My children loved the kids club (they do not normally go to kids clubs at other hotels) aya and banu - thank you. Safaa and hadiya will miss you. We hope to see you again soon. I feel everyone works really hard and if you are contemplating this hotel then don’t!! Also my son broke a glass and a plate and they did not in any way make us feel uncomfortable. My few recommendations to this hotel would be the electric cars to be more readily available and waiting at each station. To have a member of staff to say good bye- as we just left in the taxi with no one to say bye to. A turn down service would also be a great added bonus as often our room had sand from the trips to the beach. Please also look into non alcoholic wine/champagne for the guest who do not drink alcohol. We did not have any contact with guest relations so can not comment on this. However I did speak to the hotel manager at the restaurant and spoke about visiting again and the hotel being able to accommodate my family in the same family room in the future. Thank you alcazar!! We hope to see you all again soon From Moaaz, Ateka, Safaa, Hadiya and Eesa