Daniel W
10 de junio de 2025
One of the worst hotels in Marsa Alam. Both the main pool and other hotel pools were dirty and poorly maintained. The water was cloudy, the areas around the pools were messy, and in some places there were visible signs of mold. The hotel staff were rude and demanding – they expected tips at nearly every opportunity. When we did not give tips, we were treated worse than other guests – we received drinks in smaller glasses, were ignored at the bar, and our plates remained uncleared for a long time after meals. One staff member in particular, Magdy, had the worst attitude of them all. The condition of the room was far below the standards of a 4 star hotel. The air conditioning unit was outdated, likely from the 1990s, very noisy, and barely cooled the air, making it difficult to sleep. Additionally, the bathroom was dirty – there were stains, an unpleasant smell, and traces of mold around the shower area (G105 room). In the morning hours, it was nearly impossible to find available sunbeds on the beach – many were reserved with towels early on, even though no one used them for hours. Hotel staff did nothing to address this. The alcohol served in the bar was also of low quality, likely contributing to the exacerbation of food poisoning that we developed. There are other, much better hotels in Marsa Alam for the same price or cheaper so choose wisely.
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