Desert Moon

El servicio en el hotel en sí fue muy bueno. Sin embargo, estoy bajando mi calificación porque el conductor del hotel fue terrible. Usamos un conductor aquí, pagamos $ 20 y fuimos a hacer turismo en El Cairo. El conductor solo nos acompañó al restaurante, pidió una gran cantidad y pagó 560 EGP por la comida. Saca lo que no puede comer. Además de eso, también doy buenas propinas. Lamento haber hecho turismo por mi cuenta.

Our stay at the Desert Moon Hotel in Giza, Egypt, was nothing short of a nightmare. We were lured in by our travel agent’s package, and it turned out to be a complete scam. From the moment we arrived, we knew we had made a terrible mistake. The entry area was horrifying — broken, rusty gates led us to a filthy, crumbling building surrounded by dilapidated structures. It didn’t even resemble a proper hotel. The so-called hotel was crammed inside a multi-story apartment building filled with similar shady accommodations. There was NO reception area, NO ledger to track guests, and absolutely NO security — a major concern for anyone traveling with valuables or family. To make matters worse, people were actually cooking under the staircase using a plastic sheet for cover, which filled the entire area with unbearable smells. The staircase itself was disgusting — grimy, smelly, and unfinished, resembling an abandoned construction site. The room conditions were just as appalling. There were NO room heaters, NO geysers for hot showers, and the water pressure was pitiful. Taking a shower felt like torture. Breakfast was an absolute disaster — stale, cold, and practically inedible. Even worse, there was no staff to complain to, no one to care about guests’ concerns, and no one taking responsibility for the pathetic state of this so-called hotel. To top it off, the glowing reviews we had seen online turned out to be utterly misleading, making us feel trapped and scammed by our travel agent. This place is an absolute disgrace, and I wouldn’t recommend it to my worst enemy. DO NOT stay at Desert Moon Hotel unless you’re prepared for a horrible experience. We left feeling furious, frustrated, and completely cheated.

The first thing I noticed about Desert Moon was the wonderful energy of the place. Then the fantastic view of the pyramids, followed by a feeling of being welcomed and cared for by Dr. Mohamed and his wonderful staff. The rooms are clean, cozy and beautifully unique. The food is delicious, the fruit is full of flavor just like the city and its people. It’s a wonderful place. Dr Mohamed is not only a wonderful, loving host but a very wise man and a mentor. He will make you feel like you are family, and I cannot be more thankful for my experience here and how I felt throughout my time at his lovely, magical place.