Fletcher Hotel-Restaurant Mooi Veluwe

We stayed for a night in this hotel to discover the beautiful area and enjoy the surrounding. The hotel is clean, well decorated and warm full. The personal is very friendly and helpful. there are available options such as sauna, bike renting ... that are very welcome. The restaurant and the bar are great and food/drinks are of high quality. the food offering is large enough to satisfy all needs and flavors at a reasonable cost. The rooms are well furbished, clean and bedding was of good quality. The element that was really not at all acceptable and very disappointing is the bathroom ... this is just not a bathroom at all as per the pictures. there is not even a decent sink. This was toilets with a shower and this was really not adequate for an hotel room of this level. There was not even any heating in the bathroom and not even a towel warming so that towels were humid and moist on the next day. When we entered the room, the heating was set to zero although we are still in winter. Needless to say, it was really cold and it took several hours for the room to heat up. Very unprofessional. Next time, if any, I will ensure the hotel management will provide a room with a decent bathroom and if none, I'll select an other hotel. Besides this, the stay would have been OK.

This hotel is unethical if possible book any other hotel. I made a reservation at ********** to stay at this hotel from Friday the 15th of April till Monday the 18th of the same month. One day before, I asked an agent of ********** if I could have an additional bed because a friend was coming, and the agent took note and supposedly sent a message to the hotel requesting an additional bed. The following day, I arrive to the hotel and not only did they not have an additional bad, but they said they never received a message from one of the agent of **********, but that they were sorry and my friend couldn’t stay because the room was very small and it was against fire regulation policy. The agent at the desk was very polite and was trying to help me find other hotels, and she said that it did not depend on the hotel but on the ********** application to make the charge and that so far there was no charge. I was able to find another hotel. A few days later I found out that the hotel charged me the full stay, and that they are the ones that are denying the refund but they never stated that there’s a fire hazard. And even the agent who attended me said that it depended on ********** to make the charge and not at the hotel so I will definitely be very careful about putting my money on a hotel like this.