The Konkret Lombok

Hotel itself, location and facility are good. But the service is really bad. Hotel was leaking on stairs and bathroom when raining. The main entrance was flooded when raining. All lights along the main entrance were not working, walking was dangerous at night. We need to tell the staff more than twice just to get the wet towel replaced due to rain, and to have our room cleaned. The staff did not know our entitlements by saying our rooms did not include breakfast, and we had to argue and showed proof of purchase. The entrance door to the villa was difficult to open.

Supertoffe plek om te zijn. Iedereen is heel vriendelijk en voorkomend. Brommer huren kan via hun maar ook om de hoek en verder in heel Kuta heel gemakkelijk. Kuta zelf is toeristisch en een mini versie van Kuta, Bali aan t worden. Villa is top. Klein plons badje, buiten douche en lekkere open space om te zitten/koken/eten/drinken. All in all heerlijk gehad. Douche heeft alleen een regendouche, geen aparte douchekop.

I highly recommend these villas! Prior to arrival, the Staff were responsive, friendly and helpful on WhatsApp. They supported us to arrange an airport transfer for a very reasonable price which arrived punctually. Upon arrival, the Staff were welcoming and friendly and the check in process was smooth and efficient. The Villas were spacious, absolutely gorgeous and were well maintained and clean with good facilities - good pressure showers, comfortable beds, comfortable and plentiful seating areas, well-soundproofed from adjacent villas, fridge, water dispenser for hot and cold water, basic cooking facilities, crockery, glassware and cutlery. Our pool got sun basically all day so the water temperature was great, even at night and there’s an outdoor shower too. The views of the hills were beautiful and a lovely sight to wake up to each morning. Breakfast was basic but tasty. Throughout the trip the Staff were so warm, friendly and helpful. Absolutely anything we asked was responded to promptly, organising transport for us and just simply adding it to our bill so we didn’t have to bother with much cash, making recommendations in the local area. Just excellent service. And the location is brilliant. A 5-minute safe walk from the main centre of Kuta. The price is exceptional for what you get. Highly highly recommend and would absolutely return myself!