Usuario invitado
31 de enero de 2023
If you are going to stay on Isla Isabela during your Galapagos trip, then Casita de la Playa is the perfect match. Not only is this hotel beach front, great and clean rooms, but what makes this hotel so special is the service!!! All personal is very helpful and from the beginning makes your stay on another level. Even though this is only a 3 stars hotel, you feel like you have a concierge services from a luxury hotel. My wife got sea sick on the ferry from Santa Cruz and Paola assisted us immediately with cold towel on forehead, refreshing drink, gave us the room earlier before official check-in and called our travel agency to cancel a trip we were supposed to make that day. In addition, Paola checked right away if there are any free flights for the way back and arranged an appointment with the local flight company. Unfortunately we had to cancel another day trip as the sea sickness of my wife was back after another boat trip. Another colleague from the hotel, David, was so kind to run around other hotels to help us sell our tickets to tourists so that we can get at least some money back, because the travel agency didnt allow us to cancek it- you don’t see this every day. Every day we got Everything we needed - recommendation of a good local restaurant, booking a day trip directly with the provider without taking any commission (which other agencies do, so you save money), booking a taxi with driver they personally know or anything else they were always there for us. Thanks to Paola, Estalin and David!!! You are great guys 👍
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