Social/tel Puerto Viejo

Unfortunately, my experience was far below expectations and did not align with the advertised standards of the property or the Selina brand. Upon arrival, I discovered that the hotel was in the process of closing, which drastically impacted the quality of my stay. Below are the specific issues I encountered: Misleading Advertising: The property did not look anything like the online pictures, which was extremely disappointing and felt misleading. Poor Room Conditions: The room was moldy, old, and not well-cleaned. Additionally, there was a pervasive bad smell throughout. Lack of Basic Amenities: There was no hot water, and the windows could not be properly closed. Non-functional Facilities: The on-site restaurant was shut down, which was highly inconvenient as the nearest restaurants were a 15-minute walk away on an unsafe road. No Activities or Social Life: One of the key attractions of staying at Selina properties is their vibrant social and activity offerings, none of which were available during my stay. Wi-Fi Issues: There was no Wi-Fi available for one evening, further diminishing the quality of my experience. False Description: The property was advertised as oceanfront, but it was not beach accessible as implied. Overall, the stay was far from the relaxing start to my Costa Rica vacation I had anticipated. Everything that Selina is known for—vibrant social life, reliable amenities, and high-quality accommodations—was entirely absent. I could have stayed at a significantly better hotel for the price I paid. To make matters worse, I was not informed about the hotel’s closure or the lack of amenities until check-out when I inquired about these issues. This lack of transparency was unacceptable.