Maxwell Residences at Indah

This place has the worst service possible. It takes an hour to receive any food or drink order, if they even have the item you’ve ordered or are even open. It’s not as if they’re understaffed - they just genuinely could not care less. You order a drink and then they’ll just sit at the bar on their phones for 15 minutes before even starting your order

We were put in a room without A/C. The maintenance team knew about it and was waiting for an inspection from the supplier, but they still put us in that room. They then offered to switch us to an other room, which was a condo located 5 minutes away. However, that process took over 1h30 even though we told them we had a tour booked at 5:30pm. We checked in as early as possible (4pm) to make sure we would have time to get to our tour, but because of this blunder, we ended up missing our 500$ tour. The second room in an condo tower was great, but very noisy because of street traffic. Knowingly booking people in a room without A/C and then, offer to move them away to a condominium resort, making them wait around for over 1h30 in the process is NOT the luxury experience they advertise. Between the fees for the room and the lost tour, this was over expensive and stressful. We never had an answer from management even after providing this feedback upon check out.

Unreliable and unprofessional. They cancel your reservation on their own without letting you know! Be careful. I've booked this place on August 14th on their DIRECT website and I received a cancellation email (saying that "I" cancelled) the next day. I called the property immediately and they said they cancelled my reservation because the price was incorrect (I happened to be lucky to have seen my email, otherwise, I'm in PV with no accommodation because they weren't planning to let me know), although my vacation plan is right the next week. After a few calls and me suggesting if there is any other way, they offered me a unit in their new building that is still under construction with a huge downgrade in views, rooms and amenities which I didn't take. Last resort they offered was I wait another day to see if any other cancellations come up which ended up not happening so I had to let this go instead of wasting more time, but rather looking for a new place in a week when all the prices have already gone up. I'm a frequent traveler who's been to 35 countries yet this such irresponsible cancellation (on their own DIRECT booking site) and unprofessional services afterwards were very new and scary experience. Conclusion: no matter what pricing they give you on their website, DO NOT TRUST because they will cancel if they can find somebody who can pay more than you.