Chosa Manglar Suites

I’ll go straight to facts. When I checked in, the lady at reception took my payment for a room in Chosa Manglar. Then, AFTER THE PAYMENT, she told me that she has 2 rooms available, one at the back and one at the front. Of course, I thought it was 2 rooms in Chosa Manglar, which corresponded to the price I paid, so I answered : ok I will have the one in the front so I can be closer to the raccoons (never even saw one but that’s not the point). So I got the room in the front and was really disappointed, it didn’t look like what I saw on the pictures of my reservation. The room was ugly, the tap barely working, the decoration almost non existent. I would never have paid more than 70 euros for that. The day after, she told me that I actually stayed in Palapa hut and not the Chosa Manglar I paid for. Palapa Hut is half the price of what I paid. I felt scammed. Why didn’t she tell me that there was a price difference between the 2 available rooms? If I knew, I would obviously have chosen the Chosa Manglar room I paid for!!! But she never mentioned the price difference, she let me stay in that cheap room even if I had paid double the price. No compensation was offered, only a rude attitude when I asked about a solution to this problem. I should have trusted all the negative reviews I have read about them. This lady is dishonest and only cares about making money. The rooms are bad and way too expensive. I have stayed in 12 different lodges in Costa Rica, all of them amazing, and this place was the only disappointment. To avoid!!! Worst customer service ever