Silken Saaj Maar- Adults Only

We stayed here 6 nights over the 2024 Christmas period, we booked a deluxe sea view room dinner, bed and breakfast. After finding the intercom to access the building (it's on the left hand side when facing the doors) we arrived at the reception on floor 5, with a lovely view of the sea in a very Pleasent reception area. Check in took a little longer because of the new Spanish law of having to provide everything but your kitchen sink to the hotel, all done very professionally and politely. We were given a room on the side of the hotel, small balcony with a table and 2 chairs facing the shoe shop and the sea, to be fair, this room suited us as we could see people walking down to San Telmo and it was away from any noise at the immediate front. The room was spacious and clean with adequate storage for 2 people, comfortable bed, good tv, Tea & coffee, and a huge rainfall shower, plenty of hot water. At each side of the bed is an interactive set of buttons used for different lighting, temperature of the room and if you need maid service that day. All very modern. The bathroom has some floor lights, so as you walk into the room at night you can see the toilet and the floor, very good idea. Plenty of sockets but no USB sockets. All in all a very good room with a nice view of the sea. The corridors are great, very modern with a sort of lava type material on the walls and nice wallpaper, motion lighting too, very nice. FOOD. Breakfast was generally good, plenty of choice but we did not enjoy the bacon or the sausages, not an issue with the food or the hotel just our tastes. There was fruit, yoghurt and all of the expected things for breakfast, good coffee from the 2 machines too, all in all good, however, and this was the same for the evening meal the food could have been hotter, the food is kept hot enough but unfortunately the plates are clay cold, so by the time you pick your choice and get back to your table the food is luke warm at best, the hotel needs to either invest in a plate warmer or get a better one (I do not recall seeing one). Dinner, let's start by saying the food was very tasty, could have a better choice of main meal but as stated all very tasty and nice. Service with a smile and some very good waitresses and waiters, all without exception friendly and diligent at what they do, again plenty of choice of salads and other things, the desserts are small but fine, so all in all good value and tasty, go for the house wine, it was nice and only 12 Euro a bottle, bargain for a hotel of this standard. The actual breakfast/dining room is spacious and has fantastic lights which change colour, good view of the sea and walkways to add to the ambiance. Roof top bar area, this is a well thought out bit of sunny space, plenty of comfortable sunbeds or use the stepped area with cushions provided, tables and chairs and a fully stocked bar, cheap too for a 4-star hotel, food is available, and it was once again very tasty. This area is for exclusive use

Christmas 2024 - This review concerns the BRAND NEW refurbished Silken Maar hotel. Tripadvisor needs to update its photo. DO NOT BOOK A STANDARD ROOM. They face inwards to walls & other rooms. NO daylight or sunlight at all. No view of anything other than a corridor or a wall = dark and depressing. Some are VERY small w/ 140cm double beds. Some have NO WINDOWS other than a small opening behind shower or in bathroom. Some have NO table or chair to sit or work. The ONLY rooms to book are the SEAVIEW rooms, and even some of these are on the side, with a small angled view of the sea. The ones on the front are NICE, but it is impossible to know what you will get. That a hotel has different quality and different sized rooms is perfectly understandable. That these are not DIFFERENTIATED AT ALL when booking is a recipe for disaster when managing customer's expectations. We booked 3 standard rooms for 10 days : One nice enough room (309A) with huge king sized bed (180 cms) , table, chair, loo and decent sized shower. 2 windows, one looks onto a corridor, one onto a tiny interior light shaft and other rooms. No daylight. Another SMALL room with a tiny bed (maybe 140cms) a window looking onto a internal corridor and light shaft (no real daylight). An even smaller room again with tiny bed. This room was TOTALLY windowless, in as much as it had a tiny window that opened from the back of the shower around the corner from the room. The toilet was on the way to the shower, no door, no privacy, quite bizarre. We complained, and after 4 nights, were given a new room with more space and bigger bed (214) but still with windows onto internal corridors. After 10 days we were totally depressed without light. It rained for days and there is NOWHERE to go in the hotel other than the roof terrace (which only opens at 10am).... where it was freezing with rainwater leaking through. The only other communal area is the dining room, so unless you're eating breakfast or dinner here you can't go here. BOOKING option should be more transparent: for example there should be several categories such as : 1 Small Doubles with internal facing windows (small beds) 2 Standard doubles/twins with internal facing windows (2 adjoining beds) 3 Superior Doubles with internal facing windows (huge bed) 4 SeaView room (side view) 5 SeaView Room (facing sea) Delux premiium rooms (there are 4 corner rooms which look lovely) If prices were different for these VERY different quaility rooms, and the descriptions more honest, then I think that they would better manage customer expectations. As it is, as you can see from MOST of the recent reviews, the majority of customers (who don't get the seafront rooms) are VERY angry, disappointed and feel misled. It is not OK to respond (as the hotel is doing ) 'Oh, you didn't book a Seaview room, therefore you can't complain! If i don't book a SEAview room, I expect a Mountain, Garden, City, Street view. I do NOT expect NO view, NO sunlight, or worse View of

I called into the hotel today to have a look re my family coming over to stay in Feb 25. Beautiful hotel in terms of style design etc. Reception staff disinterested & rather unpleasant. Bordering on rude. (Blanca) That said I experienced Lovely housekeeping & Spa Staff when looking around. Alison in the Spa, well done. You are a true five star host. You should be on Hotel Reception :) An ambassador for the hotel. I am sure in time things will improve with training. However not today and certainly not when you come into see a new hotel and attempt to book a suite for 9nights. Disappointing. That said I wish the hotel well.