goodfoodloverz
14 de diciembre de 2024
Attn: Massimo Moresi It’s truly unfortunate that I have to write this review. My partner and I planned our wedding honeymoon party around a stay at Borgo Santo Pietro in May 2020, just as the pandemic began unfolding. Initially, we had a positive experience with the then-general manager, Patrizia, who graciously offered to either refund our deposit or reschedule for a later date, with no mention of any expiration on this arrangement. We opted to reschedule for May 2021, with offer for refund still available, but as the pandemic was still ongoing, we reached out to the hotel to discuss our situation, again Patrizia assured us that she would look after us. We were then later informed that Patrizia had left the property, and the hotel would now withhold our deposit unless we used it within the year. Unfortunately, I was dealing with a severe health issue during that time, which made travel impossible. We were referred to you the new general manager, Mr. Massimo Moresi, to resolve the issue. Over the past two years, I have made countless attempts to contact you, as well as the front desk and front office team, via email and phone—at least 12 to 16 times. Shockingly, I have never received any response. I have a lengthy email thread of these attempts and a clear mark where your team stopped responding. The lack of communication and the decision to withhold our wedding honeymoon deposit, which had originally been promised for refund, is beyond disappointing. It is astonishing that such behavior comes from a property of this supposed caliber. To anyone considering staying at Borgo Santo Pietro, I would strongly advise caution. My experience has shown a complete disregard for professionalism, integrity, and customer care. Buyer beware.
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