Usuario invitado
31 de enero de 2023
Location - Beautiful between the vineyards and an amazing view, it would be good to see the ocean from the pool but all the same it’s a great location, lovely vineyards and a nice clean please. The general staff work hard on this. Food - I thought it was very nice, dinner and breakfast, although waiting 10 minutes once for plates at the buffet breakfast was a bit of a letdown. Staff - In general the staff are very good, very nice and helpful, they try their best. Service - Its patchy, a few weak links but this leads down from the manager I would think. Cleanliness - Rooms are super clean although I did request that staff clean the hotel restaurant. There was an event and one day it was not fit for purpose. It should be checked hourly. Management - think with a good manager, ( Maybe the current one has a connection with the owners, otherwise i’m not sure why ) a manager who can learn from mistakes and embrace and learn from them, ( rather than be defensive, or worse, if they do not see their mistakes ) then this place could be a Leading resort of the world. Unfortunately this is not the case. Summary - There’s a little bit of arrogance here, it’s a nice place but take away the view and the vineyard, you are not left with a whole amount. Irrelevant of the price point, I just don’t think the service is consistent enough. Bugs in the room etc are expected as it’s a countryside resort. But I would not risk my wedding or a long holiday with this management. ( Time is too precious, she does not care ) but it’s worth a visit for a day to check out the view and the grounds. Advice - Please smile, be professional, don’t huff and puff, you have great potential. Some great staff, I hope it works.
Traducir