Crest Hotel

Under much needed upgrades. Overpriced. Comfortable beds and pillows Peeling wallpaper, toilet roll hanger hanging off wall, Photo shown is not what I experienced at all. Don’t have any expectations except to sleep. Nice view, windows open.

An aging hotel, attempting to keep it updated, air conditioning installed this year with individual room controls. Bathrooms are very small in standard rooms, carpet is in dire need of replacing in the rooms. Was clean and staff at the front desk were very professional and attempted to keep you happy. Great location, Safeway near by for food if you are traveling via ferry/or road, Cow Bay is an easy walk of maybe 15 minutes to a wide variety of choices for restaurants. Smaller cruise ships port here, about a 5 minute walk from hotel. Casino is next door, for food or games. There are water front rooms or parking lot. Bed was comfortable and a choice of 4 pillows to sleep on.

Quite a nice place to stay and hold business meetings. The food was great, the rooms were nice and the meeting rooms were also great. I’d recommend this place to anyone. It has charm, and the staff are very accommodating. The lunch served at our meeting was amazing. The attendees couldn’t stop talking about the salads.

Firstly the positives. The hotel has a great location and we had a room with views over the sea which was large and a very comfortable bed. The room is well equipped and had recently had ac installed. This is an ongoing project not all rooms are yet completed. The hotel has an historic charm and nice atmosphere. Now the mixed views. We don't like a bath in the bedroom and the shower also in the bedroom with glass sides. This is personal but a separate bathroom for us. And the negatives. The hotel is fairly noisy, it is used by tour groups and the Port Hardy to Prince Rupert ferry arrives at about 1130pm and boards at about 6am. So there can be quite a lot of noise at rather unsociable times. I would recommend asking for a top floor room away from the lift. However all said we would stay here again.

I have no words for the people who work here, helpful, attentive, trying their hardest to make sure that you are happy. Pretti, Mikaela, the restaurant stuff, the chef, everyone is amazing. Well all of them except one. The food is wonderful, the rooms are outdated and do smell like you have left the laundry in the washer wet for days. BUT, Who starts power washing after midnight?! How is that even a thing? I woke (jumped is more accurate, scared me in my sleep) up from the noise at 00:30, called the front desk, asked if they are doing any work during that time and the response I got from Pat (I think), was "yes they are power washing the fans, it's gonna continue till 02:00, they are not gonna stop.". In the rudest way possible. And hang up without let me say a word. And since then not one person has reached out to me, to apologize. You are a hotel. How about you let us sleep at night! Also, please change your mattresses. All of our rooms (I think we had 7-8 rooms) have the springs of the mattresses come out, or the pillow top is complete wrecked with huge dents. Since you charge 250$ a night I think good mattress should be your No 1 priority. Yes the view is spectacular, most of your staff is unbelievable polite and so so kind. Power wash at 00:30 in the morning... next to the rooms.... no words. The 3 stars are only due to your staff. 99% of them are amazing!

Wouldn’t recommend! Poor customer service , had to tell the front desk clerk to stop talking over me , seen more parking lot than “harbour view” which is what we picked , had to call and argue for binoculars and or to switch our room, which are not two queen beds , they’re doubles very small very bouncy and on wheels… super hot in the rooms altho they’re putting in AC , the uncomfortable beds and ratty bedding isn’t worth it. Not to mention the ton of garbage we found from the previous guests, DONT LOOK UNDER THE BEDS, we also found garbage in the window seat stuffed between the cushions. Upon checkout the woman behind the desk was texting and didn’t notice me for a good 7 mins. Super out dated and the carpets stink. 2/10 only because when we got binoculars we seen some eagles and the moon… which I was told that we didn’t get binoculars because we are not full harbour view which is what I booked! But my sister was staying at the same time in a north harbour room but got binoculars.