Usuario invitado
23 de mayo de 2024
My friends and I attended Helena Hettema's performance at the Ivor Monari Manor Boutique Hotel on May 18, 2024. While Hettema's performance was brilliant and stunning, our overall experience was disappointing. We paid R350.00 each for a meal that was supposed to accompany the performance. The menu included a beetroot and fig salad as a starter, a choice between red snapper fish or beef for the main course, and a classic tiramisu for dessert. We were instructed to arrive at 18:30 for a 19:00 start. Upon arrival, we were greeted with a sherry, but there was confusion regarding our table arrangement. We were not seated at our designated table, and the performance started late. Despite asking the waiter and other staff members for information about the meal service, none could provide any details or explanations. Eventually, we were served soup as a starter, which was not what we had been promised. When we inquired about the original menu, no one could explain the change. Dinner was not served until about 10 PM, after the second part of the show. By then, we were famsihed, only to discover that the meal was being served buffet-style on the patio. We were given curry and rice, which was poorly prepared. The food was overly spicy, and some guests couldn't eat it. Some people left out of frustration. After the final part of the performance, dessert was announced, but there was again confusion about its service. It was evident that the owner's mother and friends received preferential treatment, as they were served immediately. We requested to speak with the manager or owner, but when the owner came to our table, she walked away without addressing our concerns. Her dismissive attitude shocked us. Ivor Monari Manor Boutique Hotel claims to provide hands-on, friendly, and personalized service, but our experience contradicted this. The issues we faced were not resolved by simply offering a complimentary glass of wine. We left the hotel disappointed and saddened, as what could have been a beautiful night was marred by poor service and mismanagement.
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