TownePlace Suites Millbrook

I had a stay recently with this property that is sub par. I contacted the management company (Ram Hotels out of Columbus, GA) to which I received no response. The letter speaks for itself. I also followed up with a phone call and had to leave a message a few days later to which I received no response. Another subsequent phone call was met with voice mail so I've had enough. The bed was comfortable but the room didn't cool off well enough and the thermostat cannot be lowered under 68 degrees if I recall. It was not 68 in the room so the thermostat couldn't have been operating properly. The front desk staff was invisible most of the time and they never smiled during any interaction. I won't be staying there again. Read for yourself: "I am currently staying at the TownPlace Suites Millbrook. I want to report the filthy condition of the disposable (at least it is supposed to be) shower liner. As you can see it is covered in mold. When I checked in on Monday night, I made the Guest Agent aware of this and asked to speak to the Manager. She said that the Manager wouldn't be at the property until the next day. I called this morning and Carra Hutto was not expected to arrive until 3PM. I left a message on the number on the board at the front desk but never received a return call. I wanted her to see it person so she could see the absolute lack of attention to detail her housekeeping staff has. That amount of mildew does not accumulate in a few days so apparently over the course of several weeks, the shower curtain was not cleaned nor inspected. But it was removed this morning so now I can't show it to Carra. But if she's not here that's not possible either. This is an absolute embarrassment to the Marriott brand. In addition, I have found your front desk personnel to be rather non-responsive and lacking in customer service skills. In the several times that I have passed the front desk entering or exiting the lobby, I have only seen the desk occupied one time. All other times they were in the office with their backs to the desk area or not visible at all. This is also embarrassing that you don't have guest agents who are prepared to greet guests with a smile and a verbal acknowledgment. They have been indifferent to guests coming and going and they have yet to smile once. This property feels like a Best Western, not a new Marriott branded property. Clearly the management of this property has not impressed upon employees that there is a Marriott way of doing things and you are not fulfilling that expectation. Marriott senior management would be embarrassed at the attitude of them employees and this episode of a moldy shower curtain. I stay at Marriott properties frequently and I am well aware of the standards that you are expected to uphold. You are failing miserably."